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Wells Fargo Systems Operations Sr Analyst - Cornerstone in West Des Moines, Iowa

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

This position is within Wholesale Technology area for Level 2 production support of the wholesale Customer Due Diligence application called Cornerstone. This application is one of the largest implementation of IBM BPM and IBM Integration Designer. This role would be responsible to monitor and manage application to ensure application availability and stability, coordinate with various Business, Platform and vendor teams, work on User Tickets and adhere to all Service Level Agreements. This role is an individual contributor position and the selected candidate would be expected to attain excellent application knowledge both Technical and Functional, Work User Tickets, perform Application Health Checks, provide Status Reporting, Improvement/Automation and other BAU responsibilities to include Incident and Problem Management.

Required Qualifications

  • 3+ years of systems support analysis experience demonstrated through work or military experience

  • 2+ years of experience working in managed services as demonstrated through work, military, or education

  • 1+ year of IBM BPM experience

  • 1+ year of Incident Response Protocols and Tools experience

  • 1+ year of Oracle experience

  • 1+ year of experience working in a large enterprise network organization

  • 1 + years of experience supporting or designing high priority enterprise technology solutions

Desired Qualifications

  • Experience supporting an enterprise-level environment

  • Ability to interact with all levels of an organization; including management

  • Strong team or technical leadership experience

  • Strong verbal, written, and interpersonal communication skills

  • Good analytical skills with high attention to detail and accuracy

  • Good verbal, written, and interpersonal communication skills

  • Knowledge and understanding of Anti Money Laundering (AML) financial compliance investigations

  • Knowledge and understanding of Autosys

  • Solid problem solving skills

  • Strong analytical skills including the ability to research and resolve confirmation discrepancies

  • Experience developing, supporting or integrating messaging technology such as Solace, Tibco or MQ

  • A BS/BA degree or higher in science or technology

  • 1+ year of financial services industry experience

  • Customer service experience

  • Experience developing and cultivating professional relationships

  • Experience designing and implementing multiple transport solutions supporting large scale metropolitan area (MAN) and wide area (WAN) networks

Job Expectations

  • Ability to work on call as assigned

  • Flexibility to work in a 24/7 environment, including weekends and holidays

  • Flexibility to adjust work schedule in accordance to the time zone for the market you are supporting

Street Address

NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC

AZ-Chandler: 2600 S Price Rd - Chandler, AZ

AZ-Chandler: 2700 S Price Rd - Chandler, AZ

AZ-Chandler: 2800 S Price Rd - Chandler, AZ

TX-Irving: 2975 Regent Blvd - Irving, TX

IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA

MN-Minneapolis: 600 S 4th St - Minneapolis, MN

MN-Minneapolis: 550 South 4th St - Minneapolis, MN

MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN

MN-Minneapolis: 2650 Wells Fargo Way - Minneapolis, MN


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Company: Wells Fargo

Req Number: 5597088-6

Updated: 2021-09-22 02:01:29.545 UTC

Location: West Des Moines,IA