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Wells Fargo Home Lending Retail Diverse Segments Leader in West Des Moines, Iowa

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.92 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,200 locations, more than 13,000 ATMs, the internet ( and mobile banking, and has offices in 31 countries and territories to support customers who conduct business in the global economy. Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 30 on Fortune’s 2020 rankings of America’s largest corporations.

Wells Fargo Consumer Lending

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.

The Role

The Home Lending Retail Diverse Segments Leader will be responsible for leading and executing Affordable Lending Programs across Distributed Retail to achieve increased lending to low to moderate income and minority customers. Will be responsible for driving sustainable relationships with Industry partners as well as communicating with cross functional senior leaders across Distributed Retail.

Key Responsibilities Include:

  • Activate and execute Diverse Segments (DS) Sales strategic tactics and action plans for Distributed Retail channel against priority markets with specific focus on LMI customer, tract, and ethnic segments

  • Manage 10 Diverse Segment (DS) Market Consultants responsible for driving LMI and minority volume

  • Collaborate with business insights team to create MIS and performance data to measure performance

  • Review full market analysis and production reporting

  • Coach, manage and mentor DS Market Consultants

  • Develop and execute sales training and business planning

  • Negotiate, influence and collaborate to build internal and external relationships with bankers, cross-functional lines of business, referral sources and community leaders

  • Build and execute a repeatable implementation of tactics across the 5 divisions and within the priority markets

  • Build, measure and monitor performance metrics

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business.

Specifically, you will:

  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 10+ years of marketing experience, business development experience, or a combination of both

  • 8+ years of management experience

Other Desired Qualifications

  • Proven leadership and management experience

  • Experience in presenting to senior management and ability to articulate key messages

  • Comfortable communicating with senior executives in multiple LOB/functional areas

  • Relationship building and interpersonal skills

  • Ability to evaluate market data and create action plans

  • Ability to coach for performance

  • Leadership by influence where direct management oversight is not possible.

  • Outstanding problem-solving skills

  • Proven market and product develop skills, sales expertise and creating business relationships

  • Ability to create and implement customer-oriented action plans

  • Results oriented with outstanding ability to motivate and manage teams

  • Strong leader capable of recruiting and developing high performing teams

  • Experience and ability to cultivate a diverse and inclusive environment

  • Demonstrated ability to manage effectively in matrixed organization

  • Ability to cultivate and maintain relationships

  • Familiarity with home lending retail production business model

  • Bilingual; English / Spanish speaker

  • Demonstrated passion for diversity, equity and inclusion

  • Demonstrated understanding of African American/Hispanic housing landscape and emerging trends within the mortgage industry and financial services in general

Locations: Glen Allen, VA; Charlotte, NC; Des Moines, IA; Irving TX; Home Lending Hub Locations are preferred, however will consider other locations in the WF footprint.

Base salary range for this role is:

  • Min: $164,500

  • Mid: $235,000

  • Max: $305,500

Compensation package may include a discretionary bonus, Restricted Share Rights, or other long-term incentives.

Visit for benefits information.

Job Expectations

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Company: Wells Fargo

Req Number: 5581004-2

Updated: 2021-06-17 03:17:29.310 UTC

Location: West Des Moines,IA