Drury Hotels Guest Service Supervisor in West Des Moines, Iowa
Rise. Shine. Work Happy.
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Property Location:5505 Mills Civic Parkway - West Des Moines, Iowa 50266
BASIC FUNCTION & JOB DUTIES:
Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.
Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.
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ABOUT DRURY HOTELS
Drury Hotels Company is a Missouri-based, family-owned and operated hotel system with more than 150 hotels in 27 states. Founded in 1973, Drury Hotels has been recognized by the J.D. Power 2020 North America Hotel Guest Satisfaction Index Study. The recognition marks Drury’s 15th consecutive guest-satisfaction award and sets a record for most consecutive wins in the J.D. Power travel and hospitality category.
The J.D. Power 2020 North America Hotel Guest Satisfaction Index Study is based on responses gathered between June 2019 and March 2020 from 37,843 guests in Canada and the United States who stayed at a hotel in North America between May 2019 and March 2020. Click here for the J.D. Power press release, which includes rankings for all hotels
Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email firstname.lastname@example.org.
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