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Trustmark Eligibility Supervisor in West Des Moines, Iowa

Eligibility Supervisor

Tracking Code


Job Description

For more than four decades, Trustmark health Benefits has crafted integrated, flexible, and tailored employer health plan designs that seamlessly meet specific business needs and delight members. We treat clients as long-term partners – that’s why our average client relationship lasts over 10 years.

Each of our offices around the country is managed locally, by industry veterans who understand the dynamics of the markets they serve. Our responsive and empathetic service teams provide the highest level of support for employers and members. Our local expertise and service is backed by national strength. As an independently operating subsidiary of Trustmark Companies, Health Benefits has the support of an A-category rated mutual insurance company.

The Eligibility Supervisor is responsible for the day-to-day supervision and management of an Eligibility team enabling the team to meet its client and corporate commitments. Responsibilities include, but are not limited to, successful achievement of team quality, production and service expectations, staff development, successful implementation of new clients, and retention of existing clients. The Supervisor is responsible for providing technical guidance and coaching, answering complex or difficult questions, advising team members regarding processes and procedures, and providing support to ensure all department goals are met.


  • Manage, monitor, track and report performance of staff to ensure inventory, turnaround time, production, quality and service objectives are achieved. Assign daily work and projects. Adjust as needed based on staff availability and business need.

  • Create and run recurring and custom reports. Track inventory, turnaround time and quality of work.

  • Provide timely and accurate information regarding client, Trustmark Health Benefits or Compliance updates that impact team.

  • Assist with training team members.

  • Serve as a resource to team members.

  • Handle personnel matters including mentoring, coaching, motivating, performance management and feedback, recognition, performance evaluation and time tracking of direct reports.

  • Provide input into compensation and promotion increases

  • Regularly communicate with staff via department meetings and one-on-one meetings with the team members

  • Interview and recommend viable candidates for job openings

  • Resolve client or member/employee escalated issues

  • Support and encourage team members, and promote a positive work environment.

  • Other duties as assigned.


  • High School Diploma or GED equivalent

  • 3-5 years Eligibility experience

  • Self-directed individual who works well with minimal supervision

  • Excellent verbal and written communication skills

  • Strong leadership, organizational and interpersonal skills

  • Ability to work effectively with employees/members, providers, clients and differing levels of co-workers including Client Managers and all levels of staff

  • Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form

  • Ability to effectively deal with problems in varying situations and reach resolution

  • Ability to read, analyze and interpret documents and Summary Plan Descriptions (SPDs)

  • Flexible; open to continued process improvement

  • Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word

  • Previous supervisor or management experience preferred

  • Self-Funded Insurance/Benefits and/or TPA experience advantageous


All qualified applicants will receive consideration for employment without regard to

race, religion, color, national origin, sex, age, or disability

Job Location

West Des Moines, Iowa, United States

Position Type


Business Unit for Reporting