Hy-Vee Food Stores Busser - Market Grille - Part Time in West Des Moines, Iowa

Job Title: Busser FLSA: Non-Exempt

Department: Market Grille Revision Date: 03/2016

General Function

The primary responsibility of a Busser is to reset tables in a speedy professional and effective manner as guests leave the restaurant. Bussers are also responsible for the grooming of the entire restaurant and its perimeters, as well as supporting servers and service staff with refills and clearing tables. Other duties will be expected as need arises.

Reporting Relations

Accountable and Reports to: Server; Assistant Restaurant Manager; Restaurant Manager

Direct Reports: None

Primary Duties and Responsibilities

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

  • Makes an effort to learn customers’ names and to address them by name whenever possible.

  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.

  • Organize tables efficiently without making noise

  • Serve water and refill glasses as needed

  • Clear tables after guests leave. Takes tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.

  • Communicate with server and hostess to assure efficient seating, table utilization and customer service.

  • Between settings promptly clean table tops, chairs and booths. Check floor and clean as required. Reset and arrange tabletop.

  • Assist janitorial staff with trash removal

  • Stock service areas with supplies such as coffee, food, tableware, and linens

  • Assist in cleaning up spills

  • Handle customer queries and concerns efficiently

  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress

  • Adheres to company policies and individual store guidelines

  • Reports to work when scheduled and on time

Secondary Duties and Responsibilities

  • Assists in other areas of store as needed

  • Performs other job related duties and special projects as required

Education and Experience

No education requirements. 0-2 years of related work experience

Knowledge, Skills, Abilities and Worker Characteristics

  • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables

  • Ability to do simple addition and subtraction; copying figures, counting and recording

  • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing

Physical Requirements

  • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.

  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

The duties for this position are normally conducted in a store/restaurant environment. This is a fast paced atmosphere which requires significant contact and communication with others, with great attention to customer service.

Equipment Used to Perform Job

Standard tools and equipment used in a serving environment including Bar code reader, cash register, carving knives, credit card processing machines, paging equipment, POS printers, POS terminals and POS workstations.

Contacts

Has constant contact with the general public and customers