Iowa Department of Administrative Services Workforce Advisor in Waterloo, Iowa
$44,636.80 - $65,644.80 Annually
Waterloo - 50701 - Black Hawk County, IA
309 Iowa Workforce Development
11/29/2020 11:59 PM Central
Point of Contact
Kyle Clabby-Kane - firstname.lastname@example.org
Greet customers and direct to appropriate event or appointment. Assist, gather, and enter customer information into case management system. Conduct initial service triage to determine entry services and recommend to appropriate team. Prepare and hand out service packets for members. Provide first day service to Veterans.
Perform essential unemployment insurance activities and services to clients for all IWD programs and services as well partner programs and services. Data enter UI claim information as needed, providing BRI information and adjudicating issues as they arise. Work with clients to problem solve UI claims issues. Answer incoming phone line for claims issues and problems, resolving the problems, and providing customer service to clients on the phone. Provide forms for appeals and other partner agencies, directing customers to the appropriate location. Provide staffing for Wage Verification when necessary.
Educate customers on services available at the IowaWORKS location. Assist customers by answering questions about employment opportunities and local employers, and send/receive work related faxes for customers. Facilitate customers in using computers, i.e. searching internet and print resources, troubleshoot computer/internet usage, tutorials, labor market information, educational options, career explorations, the writing of resumes, and educate customers in the use of self help services and
assisted services available at the Workforce Center. Coach job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
Facilitate customer usage on the Center PC's for career and skill assessments. Assist with developing customer resumes and cover letters, Process paperwork for partner and team programs and services. Direct customers to appropriate workshops as well as facilitate workshops.
Provide proficiency tests and skill assessments as requested and forward scores to employers, as needed. Assist community organizations, businesses, and other agencies by providing labor market information, child labor forms, USERRA and 9 in 1 posters, verification of work registration and wage verification, wage claim forms. Assist new business’s with job fairs/hiring events. Promote employment events hosted at IWD. Assist customers by answering questions about employment opportunities and local employers, and send/receive work related faxes for customers.
Assist job-ready "job seekers" obtain employment. Relay current labor market information to job candidates and businesses. Provide direct services to business for recruitment of employees. Provide information and guidance to employers on how to use the labor exchange system at the One Stop. Identify sources for potential new employer customers for the Center. Ensure Veterans preference standards are met regarding job vacancy processing. Participate in development and implementation of customized recruitment strategies. Provide follow-up contact and services to job seekers and business. Utilize case management system for tracking and maintaining employer information. Critique and enter job postings into the Labor Exchange system. Enter referrals into the labor exchange system. Networking with businesses to determine hiring practices and employer needs.
Minimum Qualification Requirements
Graduation from an accredited four-year college or university;
an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;
employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.
For additional information, please click on thislink to view the job description.
Additional Qualification Requirements
Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.
Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.
We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.
State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.
The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website.
The State of Iowa is committed to providing an outstanding employment experience. Check out thisBenefits Beyond the Paycheck brochure.
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?
Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Have you graduated from an accredited four-year college or university?
How many years do you have of post high school education AND/OR experience in full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions? 30 semester hours will be one year of post high school education and substitute for one year of the identified work experience.
No post high school education or work experience in the areas identified
Less than one year of post high school education and the specified work experience
One year to less than two years of post high school education and the specified work experience
Two years to less than three years of post high school education and the specified work experience
Three years to less than four years of post high school education and the specified work experience
Four years or more of post high school education and the specified work experience
If you are a CURRENT employee for the State of Iowa (executive branch) how many months of full-time experience as a Workforce Associate do you have?
Six months or less
Six months to less than 12 months
12 months or more
State of Iowa
309 Iowa Workforce Development
1000 E Grand AveDes Moines, Iowa, 50319