VIVA USA Inc Engineer Product in Waterloo, Iowa
Req Ref No: SPIAEP9-12 Location: Waterloo, IA Duration: 12 Months
Diesel Engine Service Engineer
We are a team of diesel engine experts providing technical solutions and delivering problem resolution to customers worldwide. Our goal is to minimize engine downtime when failures occur and to direct changes preventing failures from reoccurring.
We achieve this goal though three fundamental steps:
Communication – We work directly with dealer technicians to fully understand the failure and gather all relevant information. Investigation – We utilize technical publications, engineering documentation, and work directly with engineering teams to develop short-term engine repair recommendations. Resolution – We document all of our findings and data and track trends to identify emerging issues. We actively participate in creation of technical solutions that provide long-term problem resolution.
Day to Day Activities:
Analyze engine hardware and engine performance data to identify failures Provide troubleshooting direction directly to engine technicians Travel to the field when necessary to assist in troubleshooting and to gather failure data Work directly with vehicle factories to solve engine integration issues Engage engineering and quality improvement teams to determine root cause of field failures Develop short-term corrective actions and provide input on long-term problem resolution Improve engine diagnostics by authoring technical solutions Provide input into engine technical publications and training materials
Domestic travel between 10% and 30% 4 year degree in engineering or related technical field Demonstrated experience with diesel engine troubleshooting Experience helping customers Excellent verbal and written communication skills Dealership experience in an Automotive, Agricultural or Construction dealership is a plus Diesel Engine Service Engineer:
Performs basic product design, testing and/or analysis work for a defined portion of a project. Operates in a team environment, providing input to design solutions and participating in design reviews. Develops recommendations within established guidelines; work and decisions are reviewed by supervisors before implementation.
Applies existing applications to routine problems. Produces and/or evaluates possible design solutions to improve cost, quality and performance based on specialized knowledge of engineering applications. This may include possible involvement of other functional engineers, supply management and/or supplier personnel. Analyzes assignments and determines engineering specifications which must be fulfilled for routine problems or projects. Compiles and furnishes necessary information (engineering decisions and reports of pertinent design analyses data) to document the design solution required for building of prototypes and adoption of the design with possible involvement of other functional engineers, supply management and/or supplier personnel. Learns and applies company engineering policies and practices; learns company products. Executes test or analysis plan for product verification and validation.
Specific Position Requirements :
Diesel engine knowledge Excellent verbal and written communication skills Dealership experience in an Automotive, Agricultural or Construction dealership is a plus 1st shift working hours
Should be comfortable talking on the phone
Business casual working environment
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.