Goodwill Industries of Central Iowa Retail Store Manager in URBANDALE, Iowa
Are you interested in a retail role that is purpose-driven? Does being an ambassador for our Goodwill mission appeal to you?
By joining our retail team as a Store Manager, your work will aid our mission of improving the quality of life for all individuals by providing skills training and helping people find jobs. The Store Manager manages the day-to-day operation of the retail store. This role directs, coordinates, and monitors the retail store activities and business. The Store Manager is responsible for supervising and training employees and clients, and ensuring good customer service is being provided. You will also assist in spreading our mission by informing customers they helped someone get a job. Last year alone, Goodwill of Central Iowa helped more than 800 people find employment and over 14,000 gain skills needed for a rewarding career.
What you'll do here
Plan, prioritize, assign, monitor and supervise employees, clients and/or volunteers daily job duties
Schedule and coordinate employee days and hours of work weekly
Answer questions, advise, demonstrate and train employees and/or clients on customer service, cash register operation, stocking methods, cleaning, and safety procedures
Recommend and initiate personnel actions such as hiring, transfer, discharge, disciplinary actions, etc., while maintaining confidentiality of employee records
Promote customer recognition and build a repeat customer base
Monitor sales in store
Manage store layout
Develop and maintain security measures for merchandise and cash handling
Ensure safety and welfare of employees and instruct in proper security and safety procedures
Provide good customer service and reply to customer needs and ensure employees do the same
Operate cash register, prepare cash register forms, balance and record reports and ensure employees do the same
Order, receive, select, solicit, stock and rotate merchandise per store quota
Ensure that donated goods are received, sorted and processed
Organize and ensure store is cleaned and displays changed weekly
What you’ll need
Excellent customer service skills
A high school diploma or equivalent- Four (4) years of any combination of miliary service, high school, or related full-time paid employment may substitute for education
A minimum for eighteen (18) months of related full-time paid employment, including at least twelve (12) months of supervisory experience
Must have basic math skills
Must be able to maintain order and cleanliness
Must be able to maintain safety regulations
Must be able to instruct, train, and demonstrate effectively
Must be able to effectively manage and supervise retail store activities, such as inventory and quality control, and employee motivation
Must be able to communicate effectively both verbally and in writing
Must be able to successfully work with a diverse population of people
Must be organized, and be able to plan, assign, and monitor work to meet deadlines
Must have a vaild driver's license, a good driving record, and be insurable
Must be able to carry, life, push or pull forty (40) pounds
Must be flexible and able to adjust to unexpected or different situations
Ideal candidates will
Be a team player who is eager to work with a variety of people in a helpful, upbeat manner
Have retail experience and familiarity with using point-of-sale (POS) systems
In addition to working in a fun environment with a fulfilling mission, candidates for this role can also expect:
A competitive retail industry salary
(For full-time candidates) An excellent benefits package, including: medical/dental/vision, long/short-term disability, 403(b) plan, paid time off (PTO), flexible spending plan, and life insurance
A 10% discount at our retail stores
A unique work environment, with interesting products and a diverse clientele- Never the same day or the same donation twice!
The ability to take 10,000 steps per shift- This role will keep you active and healthy!
Career opportunities with Goodwill of Central Iowa (GCI) provide so much more than your average position. Each employee is an essential part of fulfilling our mission of improving the quality of life for all individuals. Revenue from our 19 stores provides skills training and helps people facing any type of barrier find employment. Each position at Goodwill contributes to making a positive impact directly in Central Iowa. Headquartered in Johnston, Iowa, GCI operates in a territory consisting of 22 counties across central Iowa, employing more than 400 individuals.
Goodwill of Central Iowa and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants
If you are ready to work for an organization that brings out the best in people, apply today!
CITYVIEW "Best Local Thrift Shop" of 2018 winner!
External Company Name: Goodwill Industries of Central Iowa
External Company URL: www.dmgoodwill.org
Street: 4520 NW URBANDALE DR