Hy-Vee Food Stores Overnight Order Selector - Fulfillment Center - Part Time in Urbandale, Iowa

Job Title: Overnight Order Selector FLSA: Non-Exempt

Location: Fulfillment Center Revision Date: 09/2016

General Function:

The Online Shopping team oversees the planning, implementation, and tracking for the fulfillment of the center’s online shopping orders.

Reporting Relations:

Accountable and Reports to: Director; Manager Of; Assistant Managers; Human Resources/Accounting Manager; Department Managers

Primary Duties and Responsibilities:

  • Adheres to company policies and individual center guidelines.

  • Reports to work when scheduled and on time.

  • Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call including taking customers’ orders.

  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.

  • Provides prompt efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important person.

  • Ensures smooth operation of order fulfillment process.

  • Ensures that customers are satisfied with their experience and takes any steps necessary to address customer service issues.

  • Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.

  • Accurately selects groceries ordered online by customers.

  • Selects highest quality produce, meat, and other fresh products.

  • Select, scan, and bag items from all temperature zones.

  • Tender customer orders through POS and charge the customer’s credit card.

  • Upon gathering orders, place in storage containers at proper temperature and ensure products maintain proper temperature through the entire process.

  • Cart to and place in holding area for pick-up.

Secondary Duties and Responsibilities:

  • Performs other job-related duties and special projects as required.

  • Assists in other areas of the center as needed.

Education and Experience:

High School Diploma or equivalent preferred. Must be skilled in the computer as well as the internet.

Physical Requirements:

  • Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.

  • Must be able to be on feet (standing and walking) for 6-8 hours a day.

  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills and Abilities

  • Good verbal and written communication skills.

  • Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.

  • Ability to identify problems, develop and execute solutions.

  • Must possess the ability to substitute products for customers, upon request and unavailability.

  • Well organized, able to multi-task, and work in a fast-paced environment.

  • Ability to work independently and complete daily workload with limited supervision.

Working Conditions:

The duties of this position are mostly performed in a warehouse setting. This position maybe exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast paced work environment.

Equipment/Programs Used to Perform Job:

PC, printer with Windows, Microsoft Office, E-mail, Internet explorer software. UNIX systems with VDT’s cash registers and register computers, RPM, Telexon ordering unit, C.A.R.S. system, electronic scales, calculator, telephone and FAX machine.


Has daily contact with customers, suppliers/vendors, employees and office personnel. Occasional contact with federal or state regulatory agencies regarding inspections.