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YRC Freight Logistics Representative II in Urbandale, Iowa


Responsible for driving sales through sales support administrative functions, requiring some insight into sales processes. Specific job content may cover such activities as data analysis, collection and system monitoring.




  1. Respond to internal and external customer inquiries and requests in an expeditious manner.

  2. Maintain accurate account data through account maintenance system to assure application of internal and external customer requirements.

  3. Undertake administration and other office duties that leave the sales team free to focus on the busy business of selling.

  4. Provides support to Onboarding and At-Risk accounts as determined by the sales team.

  5. Prepares and distributes data and reports to assist the sales team.


  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.

  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.

  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.

  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.

  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


  1. High School Diploma or equivalent.

  2. One (1) year of logistics or transportation experience.

  3. Requires good organizational, administrative and communication skills.

  4. Proficient in Microsoft Office products.


  1. Bachelor’s degree.

  2. Two (2) years of logistics or transportation experience.

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This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

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The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

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*YRC Worldwide is an Equal Opportunity/Affirmative Action Employer


Minorities/Females/Persons with Disabilities/Protected Veterans

Title: Logistics Representative II

Location: IA-Urbandale

Requisition ID: 1902BR