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DICE INC Data Quality Specialist in Urbandale, Iowa

As Data Quality Specialist you'll use strong analytical and communication skills, along with fraud detection methods, assessments, data analysis, and system troubleshooting processes, focus on ensuring optimal quality of DHI data. Partner with tech professionals and employers to address violations and provide training to ensure compliance with Department of Justice guidelines and DHI Terms and Conditions.In this role, you'll be responsible for:Reviewing accounts and jobs for fraudulent transactions/job postings; working with Sales and Finance when fraudulent activity is suspectedReviewing account behavior for account compromise activity then working with Sales and Customer Support to secure the siteProviding rapid diagnostic evaluation of potentially misrepresented or fraudulent tech professional profiles; taking corrective action as necessary based on defined behaviors characteristic of these profilesUpholding and educating employers on the Department of Justices and Dices Terms of Service guidelines for job postingsProtecting Dice brand integrity by proactively addressing Terms of Service violations in job postings as notified via incoming emails from DHI internal searches, reports from tech professionals and internal auditsDelivering training to Dice product users to ensure job postings, communication and site activity are compliantCommunicating with tech professionals and employers via phone and email to address questions of fraud, compliance and database integrityDuring times of high need, assisting Product Support agents in all aspects of product support as necessary; including Tier 1 support for tech professionals and employers, troubleshooting product releases, and testing product releases and assisting in the development of new product tools.For this role, we're requiring:Knowledge, Skills, AbilitiesExcellent problem-solving skills and high attention to detailProven aptitude for technology, math, product management, and/or intimate industry knowledgeCustomer/product feedback experience with strong customer relationship skillsProven ability to think creatively and work independentlySuperb written and oral communication skillsAbility to develop knowledge of tableau, salesforce, email, and chat back-end systemsAbility to quickly detect, analyze and adapt to changing trends in fraud activity.Education, ExperienceHigh school diploma or equivalent required; higher level education preferredA minimum of 6 months in a Customer, Sales, or Product Support role or equivalentA minimum of 1 year in a fraud detection, compliance, quality, or content integrity role preferredCompensationBase salary/pay of $30,600 $50,000 per year, plus 10% annual bonus at 100% of plan targets tied to company and individual performance. Offer will depend on location and level of job-related knowledge, skills, abilities and experience.