Berkley Claims Client Service Manager-Remote in Urbandale, Iowa
Berkley Agribusiness is a provider of property and casualty insurance solutions for select commercial agribusiness accounts and is a subsidiary of the W. R. Berkley Corporation, a Fortune 500 company recognized as one of the most respected names in the property casualty insurance industry.
About W. R. Berkley CorporationW. R. Berkley Corporation, founded in 1967, is one of the nation’s premier commercial lines property casualty insurance providers. Each of the operating units in the Berkley group participates in a niche market requiring specialized knowledge about a territory or product. Our competitive advantage lies in our long-term strategy of decentralized operations, allowing each of our units to identify and respond quickly and effectively.
The Claims Client Services Manager will help maintain business relationships with current clients and assist in the on-boarding process of new clients. The Client Services Manager will help our clients to better understand the full potential of our services and products and act as liaison between the client and the Berkley Agribusiness Claims team. Position can be remotely located.
Essential Duties & Responsibilities
Onboarding new clients by establishing themselves as point of contact and meeting with client to understand their business as well as claims service needs. Ability to set up system portal for access to claims information, discuss claims structure and address questions and concerns. Create client specific claims handling instructions for use by team in servicing accounts, seek agreement of claims, implement and follow up with customer in a proactive manner. For Loss Sensitive/Alternative Risk accounts, evaluate claims history to determine size and spend of client claims loss fund
Build and solidify relationships with key clients and brokers by serving as a single point of contact for claim service needs. Effectively communicate Berkley Agribusiness Claims value proposition by coordinating with Underwriting and Business Development in support of acquisition of new business. Communicate claim handling philosophy/guidelines/services with brokers and agents by engaging customers and brokers to seek feedback on service offerings and satisfaction level. Evaluating and escalating claims level issues to the proper Claims leader as appropriate
Participate and/or coordinate client stewardship by planning, coordinating, facilitating and conducting client claim reviews in a proactive manner in accordance with agreed service standard and client handling instructions. Evaluate and update existing claims special handling agreements, seek agreement of claims, implement and follow up with customer in a proactive manner. For Loss Sensitive/Alternative Risk accounts evaluate internal historical spend to determine adequacy of individual client claims loss fund.
Research industry trends and service standards to ensure Berkley Agribusiness claims service offerings are in a market setting position. Collaborate with claims team to recommend service improvements and product offerings. Create and maintain claims data reporting and industry benchmarking tools for client and broker use.
10 years of claims and industry experience
Experience with claims handling with knowledge in multiple lines including property, auto, general liability and workers’ compensation.
Strong relationship, marketing and consulting skills required to interact with claims, risk control, underwriting, agencies, clients and vendors
Demonstrates creativity, strong business acumen, critical thinking, and problem analysis and resolution skills.
Excellent communication skills to work with internal and external business partners, including strong presentation skills.
Ability to communicate and collaborate effectively with all levels of the organization.
Regularly and consistently demonstrates commitment to company values and guiding principles.
Proficient with Microsoft Word, Excel, Outlook and PowerPoint.
Ability to travel 3-4 days monthly with some overnight travel.
Completion of or working toward CPCU, AU, AIC or similar designation.
Job ID: 2019-3340
Street: 11201 Douglas Avenue