Hewlett Packard Enterprise Company Field Support Engineer - Linux, High Performance Computing in Teleworker, Iowa
Field Support Engineer - Linux, High Performance Computing Teleworker, Iowa
What you need to know about the job
At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.
We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.
Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.
What you need to know about the job
Primary Location:Teleworker, Iowa
Shift:No shift premium (United States of America)
Hewlett Packard Enterprise’s PointNext division is seeking a Field Support Engineer to work onsite at one of our key clients. In this role, you’ll focus on the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation, and configuration for customer environments. This will focus on our Cray High Performance Computing systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.
You’ll work directly with the client on a daily basis, providing an excellent customer experience and proactive support.
This position will be based full time at our client site in Des Moines, IA.
Provide hands on support for HPE Cray systems at client site containing over 100 cabinets and 1200 nodes.
Develop in-depth product knowledge on our systems and learn how to recognize & effectively troubleshoot the different focus areas of the systems and applications
Manage customer issues through ticketing system and proactive problem prevention
Replicate customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review
Fully document all activities, interactions, and next steps throughout the lifecycle of a case per departmental guidelines
Identify patterns of support tickets and work with system development team to recommend long term solutions
Occasional on call service may be required
Experience and Skills:
Deep Linux experience is required
Solid understanding of object-oriented, high-level programming language (Python)
Knowledge of high speed networking solutions (Infiniband etc)
Background with storage solutions and file systems
Strong interpersonal and active listening skills are essential for success
Proven track record of support to all levels of client organization
What we can offer you:
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers .
Join us and make your mark!
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status