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Iowa Department of Administrative Services Income Maintenance Worker 2 in State of Iowa, Iowa

Income Maintenance Worker 2

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Income Maintenance Worker 2

Salary

$43,097.60 - $63,065.60 Annually

Location

State of Iowa - See Job Description, IA

Job Type

Full-time

Agency

402 Dept of Human Services - Community Service Areas

Job Number

21-02704

Closing

5/21/2021 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Pauline Rutherford - pruther@dhs.state.ia.us

  • Description

  • Benefits

  • Questions

Job Description

This posting has vacancies in Dallas and Polk counties. Candidates selected for hire can choose which county they would prefer to work from.

This position is a member of the Des Moines Service Area (DMSA). The DMSA is responsible for determining initial and ongoing eligibility for the FIP (cash assistance), Food Assistance and Title XIX Medicaid programs administered by the Department of Human Services. This position requires the ability to:

  • Analyze and interpret complex policies and procedures per state and federal regulations

  • Effectively interview customers to obtain necessary information

  • Collect and analyze information from customers and 3rd parties to calculate and determine eligibility

  • Communicate effectively both in person and via phone

  • Meet daily and monthly processing timeframes

  • Prepare written documents and have the ability to clearly present, both in writing and orally

  • Effectively manage an individual workload while working within a team

  • Maintain high attendance

  • Demonstrate excellent organizational skills

  • Comply with all State of Iowa regulations and DHS Employee Handbook work rules

To ensure the DMSA is providing the best service to the citizens of Iowa, applicants should demonstrate exceptional customer service skills, integrity and a strong work ethic, along with the above skill set.

Please review the sample “essential functions” below:

  • Applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.

  • Carries out customer service activities requiring regular attendance at work and to report to work on time. Field Operations processes contain critical time frames and excessive absenteeism negatively impacts the meeting of those time frames subsequently affecting customers and other community partners.

  • Comprehend, interpret and apply work rules, policy, regulations and procedures as well as concepts and principals of the specific work duties in order to meet performance standards.

  • Effectively communicate orally by expressing ideas and facts to individuals or groups; makes clear and convincing presentations (free of grammatical and factual errors) both orally and in writing; listens to others; facilitates an open exchange of ideas; build, foster and maintain partnerships at a variety of levels. Actively listens to facilitate the exchange of information in order to provide positive and professional customer service both within the agency and in the community.

  • Identifies a need for and knows where or how to gather information by prioritizing, organizing and maintains information to meet completion deadlines.

  • Identifies rules, principles, or relationships that explain reasonable facts, data, or other information that analyzes information and correct inferences or draws accurate conclusions.

  • Interacts in a team environment to manage group processes, facilitates and encourages cooperation pride, trust and group identity, fosters commitment and team spirit; works with others to achieve goals.

  • Obtain information from a wide variety of sources, including written materials, telephone conversations and through computer databases and to be able to read and interpret the data. Ability and knowledge of Word, Excel, and the Internet.

  • Obtains information from a wide variety of sources, including reading written materials, documenting telephone conversations, searching computer databases in order to interpret information and accurately communicate the information to others.

  • Operate office equipment and maintain files including those in the following formats Word, Excel, PDF and the Internet; Type and perform data input and retrieval on a computer. Maintains and troubleshoots computer equipment with the assistance of IT.

  • Perform mathematical calculations accurately in the process of completing assigned duties.

  • Prioritize and organize work tasks in such a way that deadlines are met and work performance meets expectations.

  • Troubleshoots problematic situations to find innovative solutions to present to administration and the supervisor. Confronts crisis situations and high stress situations in a calm and orderly manner maintaining confidential information as required by the agency and assuring safety is a top priority for all in the office.

  • Understands quality is defined by the customer; therefore services are designed by working closely with customers and measuring performance in meeting their needs and expectations.

  • Within an office environment, provides Division support to large segment of agency through managing internal and external requests for information and legislative reviews requiring comprehension of request, independent judgment to assign and adherence to agency formatting of timely response or communication. Interact with employees and customers in a positive customer service manner in order to resolve problems and answer customer inquiries. Customer contacts may include correspondence, telephone or walk-ins to the local office.

Minimum Qualification Requirements

Sixty semester hours (or equivalent academic units) from an accredited college or university;

OR

a combination of education and experience substituting the equivalent of one year of full-time public contact work experience obtaining, analyzing and/or evaluating data for each year of the required college education (on the basis that thirty semester hours is equal to one year of work experience);

OR

employees withcurrentcontinuous experience in the state executive branch that includes experience equal to 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area.

For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/IncomeMaintenanceWorker2-03089.pdf) .

Join Us!

Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.

We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.

CareerChoices

State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.

Benefits

The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website (http://goo.gl/rHiarg) .

The State of Iowa is committed to providing an outstanding employment experience. Check out thisBenefits Beyond the Paycheck brochure (https://das.iowa.gov/sites/default/files/hr/documents/employment/Benefits_Beyond_the_Paycheck.pdf) .

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?

Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

  • Yes - I understand and agree.

  • No

    02

    PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

  • No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  • Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

    03

    Do you have sixty semester hours (or equivalent academic units) from an accredited college or university?

  • Yes

  • No

    04

    How many years do you have of a combination of post high school education AND/OR full-time public contact work experience obtaining, analyzing and/or evaluating data for each year of the required college education? Thirty semester hours is equal to one year of work experience.

  • I do not have any of the education or experience

  • Less than two years of the combined education and/or experience

  • Two years or more of the combined education and/or experience

    05

    Are you a current State of Iowa employee (executive branch)? IF YES - How many months do you have of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area for the State of Iowa?

  • I am not a State of Iowa employee

  • Less than 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area for the State of Iowa

  • More than 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area for the State of Iowa

    06

    Which best describes your education and experience? (if multiple responses apply for you, please choose the one that has the highest level of education/experience you have obtained.)

  • Bachelor's Degree (or higher) or 4 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)

  • Associate's Degree or 2 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)

  • Not Applicable

    07

    How many years of full-time work experience do you have communicating with internal and external clients and customers in a call center environment to meet their needs?

  • Five or more years

  • Four to less than five years

  • Three to less than four years

  • Two to less than three years

  • One to less than two years

  • Less than one year

    08

    How many years of full-time work experience do you have in determining eligibility, need and benefits (or similar experience) for a client?

  • Five or more years

  • Four to less than five years

  • Three to less than four years

  • Two to less than three years

  • One to less than two years

  • Less than one year

    09

    How many years of full-time work experience do you have utilizing independent judgement to make correct decisions based on information received?

  • Five or more years

  • Four to less than five years

  • Three to less than four years

  • Two to less than three years

  • One to less than two years

  • Less than one year

    10

    SQ5 03089- How many years of full-time work experience do you have interpreting information received and determining whether it meets criteria found in various policies or regulations?

  • Five or more years

  • Four to less than five years

  • Three to less than four years

  • Two to less than three years

  • One to less than two years

  • Less than one year

    11

    How many years of full-time work experience do you have utilizing computer systems to document information while simultaneously obtaining it from the caller?

  • Five or more years

  • Four to less than five years

  • Three to less than four years

  • Two to less than three years

  • One to less than two years

  • Less than one year

    12

    Can you fluently speak, read and write in one or more additional languages?

  • Yes

  • No

    13

    Are you able to perform the above essential functions?

  • Yes

  • No

    Required Question

Agency

State of Iowa

Website

http://dhs.iowa.gov/

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