Iowa Department of Administrative Services Clerk-Specialist in Spencer, Iowa

Clerk-Specialist

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Clerk-Specialist

Salary

$32,406.40 - $47,590.40 Annually

Location

Spencer - 51301 - Clay County, IA

Job Type

Full-time

Agency

402 Dept of Human Services - Community Service Areas

Job Number

19-00791

Closing

10/21/2018 11:59 PM Central

LinkedIn Tag

#LI-DNP

Point of Contact

Rachel Timmermans - RTimmer@dhs.state.ia.us

  • Description

  • Benefits

  • Questions

Job Description

Attaching a cover letter and resume when applying is highly encouraged.

The annual starting salary for all candidates for this position is $32,406.40.

This position is located at the Spencer office and performs casework activities as a member of an office team to secure, modify or enforce child support and medical orders. Under the general supervision of the Child Support Recovery Supervisor, this position supports the Child Support Recovery Unit by providing a variety of administrative support duties of a quasi-administrative nature to conduct specialized technical and clerical processes. Communicates with a variety of in and out of state agencies including: human services, attorneys, clerks of court, county sheriffs and other related entities to achieve the goals of the Child Support Recovery Unit.

Responsibilities include various support tasks including demonstrating strong customer service skills with face to face and telephone contact with customers who may be difficult. Will work with customers who may be reluctant to establish, modify or pay child support orders. Requires a strong personality that can be tactful and compassionate under stressful or difficult situations.

Employee may assist with establishment and specialized enforcement tasks as well as second level location through the internet and various automated systems.

This position requires a highly motivated, organized individual with excellent written and verbal communication skills, and the ability to:

  • Manage assigned case work and demonstrate critical thinking skills required to complete tasks independently.

  • Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Recovery program and apply it to child support casework.

  • Produce work that requires extreme accuracy.

  • Prioritize tasks and time to meet established performance goals and critical deadlines.

  • Interact with employees and customers in a manner that is consistent with quality customer service delivery.

  • Resolve problems/issues by using good listening and positive conflict resolution skills.

  • Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.

  • Work productively in a team environment. The ability to manage group processes; encourages and facilitates cooperation, pride, trust and group identity, fosters commitment and team spirit; works with others to achieve goals.

  • Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various data base systems.

  • Accurately sort and scan physical mail; index and retrieve electronic mail from Electronic Mail System.

  • Navigate efficiently in a Windows environment.

  • Proficient in Microsoft Office: Word, Excel: Google mail and the ability to learn and use other personal computer programs as necessary.

  • Perform mathematical calculations needed to accurately reflect support obligations.

  • Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.

  • Maintain high attendance as excessive absenteeism negatively impacts the child support program.

  • Write clear, concise and accurate letters that are grammatically correct.

Travel occasionally when work is required outside of the office.

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work;

OR

an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;

OR

an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;

OR

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

OR

employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.

For additional information, please click on thislink to view the job description.

Additional Qualification Requirements

  • Position requires successful completion of a criminal background check to include FBI fingerprinting.

  • Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.

Join Us!

Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.

We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.

CareerChoices

State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.

Benefits

The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website.

The State of Iowa is committed to providing an outstanding employment experience. Check out thisBenefits Beyond the Paycheck brochure.

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?

Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

  • Yes - I understand and agree.

  • No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

  • No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  • Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

How many years of experience do you have of full-time employment in clerical or closely related work?

  • No experience to less than 1 year

  • 1 year to less than 2 years

  • 2 years to less than 3 years

  • 3 years or more

04

If you have a high school diploma/GED - how many years of full time clerical or closely related work do you have? NOTE: Satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs would substitute for high school/GED completion.

  • No experience to less than 1 year

  • 1 year to less than 2 years

  • 2 years or more

  • Not applicable - I do not have a high school diploma/GED or equivalent

05

How many years of experience in full time clerical or closely related work AND education do you have? Nine months or thirty semester hours of coursework in an accredited business school, college or university may substitute for one year of the required experience.

  • No education/experience to less than 1 year

  • 1 year to less than 2 years

  • 2 years to less than 3 years

  • 3 years or more

06

If you have completed the certification from the State of Iowa Administrative Assistant Certificate Program: How many years of experience in full time clerical or closely related work AND education do you have? Nine months or thirty semester hours of coursework in an accredited business school, college or university may substitute for one year of the required experience.

  • No education/experience to less than 1 year

  • 1 year to less than 2 years

  • 2 years to less than 2 1/2

  • 2 1/2 years or more

07

If you are a CURRENT employee for the State of Iowa (executive branch): How many years of full-time work experience in the state executive branch do you have in the classification of either a Resident Treatment Worker or Clerk-Advanced?

  • I am not a State of Iowa employee

  • No experience to less than 1 year

  • 1 year to less than 1 1/2 years

  • 1 1/2 years or more

Required Question

Agency

State of Iowa

Website

http://dhs.iowa.gov/

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