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UnityPoint Health Patient Access Associate in Sioux City, Iowa

The Patient Access Associate will facilitate timely and accurate deposit of receipts and refunding monies due patients or insurance companies.

Facilitate the patient intake process by performing quality functions for registering patients into the hospital computer system. This highly visible position must be aware of the importance and impact the position has on the hospital public relations. Positive human relations skills are necessary and required to be exhibited at all times.

  • Has working knowledge of all department duties and responsibilities.

  • Provides timely, courteous registration services.

  • Ensures accurate registration and verification of patient information and updates patient information as appropriate, including precertification and approval requirements.

  • Greets and receives incoming patients providing quality customer service.

  • Facilitates patient registration through performance of pre-registration procedures.

  • Completes scheduling of diagnostic and therapeutic services.

  • Provides documentation in patient document file in accordance with department policies and procedures

  • Performs clerical functions which support patient care and business services as designated by shift duties or as assigned by supervisor.

  • Answers telephones, questions and refers patient calls to appropriate person.

  • Attends and participates in scheduled department meetings.

  • Is aware of hospital and department compliance requirements for federally funded healthcare program (e.g., Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of department or hospital administrative staff.

  • Purposefully conducts all aspects of the job in an ethical manner in support of the hospital's commitment to ethical behavior in all areas of personal and professional activity

  • Interacts with other hospital departments providing appropriate registrations as needed.

  • Prepares deposit to be sent to bank.

  • Applies payments to patient accounts.

  • Prepares cash report for accounting.

  • Applies non-patient cash to general ledger accounts.

  • Reviews credit balance patient accounts.

  • Keys patient refunds into computer.

  • Prepares check requests for insurance company refunds.

  • Prepares cash and payment transfers.

  • Receives vending receipts from Nutrition and Food Services.

  • Handles bank bags for Volunteer Services.

  • Balances lock box deposit and prepares for data entry.

  • Willing and ready to assist other team members with their duties as time permits or need arises.

  • High School graduate

  • 2 years customer service experience

  • Knowledge of medical terminology, insurance (Medicare, T19 and Commercial) and previous experience preferred.

  • Must have attention to detail and a high degree of accuracy as this position has a vital impact on the hospital revenue cycle.

  • Positive customer service skills are necessary and required to be exhibited at all times.

Requisition ID: 2020-79279

Street: 2720 Stone Park Blvd

Name: 7520 UnityPoint Heath SC St Lukes

Name: Patient Access- SLRMC

FTE (Numeric Only; Ex. 0.01): .01

FLSA Status: Non-Exempt

Scheduled Hours/Shift: PRN

External Company Name: UnityPoint Health

External Company URL: