VERMEER MANUFACTURING COMPANY Senior Director of Aftermarket in PELLA, Iowa

You're not likely to find another company like Vermeer. Our people are from all walks of life in locations around the world, rolling up our sleeves and getting tough work done every day. Together. We're a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact - on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do MoreTM.Job SummaryThe Senior Director of Aftermarket (Lifecycle) creates and drives the corporate vision that fulfills Vermeer's global brand promise as it relates to the experience after the whole good sale. This role is responsible for the vision, financial performance, and logistics of the part distribution facility, management of engineering, and commercialization of the cutting edge group as well as warranty fulfillment, dealer facing programs and customer support.Essential Duties and Responsibilities include the following. Other duties may be assigned.1. Drive a unique and differentiated global lifecycle vision for Vermeer, its entities and dealers that clearly sets Vermeer apart.2. Set and manage the annual budget, revenue targets and profit goals for service parts, premium warranty as well as the cutting edge product group.3. Promote customer support with internal and external suppliers to improve cost, delivery, and response time. Negotiate and maintain strategic alliance partner relationships.4. Grow the aftermarket business by developing market segment growth strategies based on market evaluation and analysis. Plan, document and implement aftermarket strategies through inter departmental support.5. Work closely with regional entities and segment focused lifecycle managers for resource maximization to create a seamless and efficient customer experience.6. Manage assigned team members in performance of their duties. Establish and monitor individual and team goals which are aligned with the organization's business strategies and objectives, and ensure department is properly serving its internal and external customers, meeting defined expectations. Lead the team members with a focus on modeling a caring culture, agile thinking, serving customers, and stewardship.Education and/or Experience- Bachelor's Degree in business management or related field.- Minimum of 12 years of related experience in customer support management, global logistics, purchasing, or inventory control; and/or equivalent combination of education and experience.Other Skills and Abilities- Knowledge in the area of customer support and effective management of customer support team.- Strategic, critical thinking and analytical skills for structured problem solving.- Ability to attain the following performance measurements: customer on-time delivery, customer fill rate, customer market pricing, customer satisfaction, and conformance to business plan/department budget.- Demonstrated success maintaining positive interpersonal relationships, which encourage openness with team members and customers using exceptional influencing, facilitating and collaborating skills.- Demonstrated leadership ability to inspire team members to provide exceptional customer experience.- Ability to prepare thorough, accurate, professional and error-free documents for management decision makingpurposes.- Demonstration of excellent written and verbal communication skills.- Demonstration of strong organizational skills.- Ability to be flexible, work under pressure, and manage confrontation in high pressure situations; ability to change priorities to meet customer demand; ability to break down complex situations into smaller, manageable, actionable pieces.- Ability to manage staff in the performance of duties such that performance meets or exceeds expectations.TravelUp to 30% domestic and/or international travel by car or plane may be required.[ *LI-WW1 ]All qualified applicants will receive consideration