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William Hill Sports Book Supervisor (Lakeside) in Osceola, Iowa

Sports Book Supervisor (Lakeside)at William Hill US

Osceola, IA

Job Description:

  • Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book

  • Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control

  • Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book

  • Mentor employees to help them become better ticket writers

  • Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors

  • Handle escalated customer complaints/issues as needed

  • Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

Minimum Requirements:

  • Prior work experience in a sports book is highly preferred

  • Ability to motivate, lead, and mentor staff members

  • Strong communication skills, both written and verbal

  • Professional appearance and demeanor

  • Self-starter attitude who shows initiative

  • Committed to delivering a high level of customer service

Essential Functions/Exposures:

  • Must be able to stand for extended periods of time.

  • Must be able to lift, pull or push 25 lbs.

  • Must be able write for extended periods of time.

  • Must be able to twist, bend or reach with no significant boundaries.

  • This position may be exposed to a smoke-filled environment

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