Job Information
Diamond Jo Worth Casino CASINO HOST $19/HR+ in Northwood, Iowa
CASINO HOST $19/HR
+ + Job ID: 34887
Position Type: Full-Time Regular
Department: BOYD REWARDS - 125 - DWPHOCS00
Property: Diamond Jo Worth
Location: Northwood, IA
Education Required: Not Indicated
Experience Required: Less than 1 year
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Position Description:
*Position is Quarterly Bonus Eligible!Sales and Service Professional. Interact with and provide exceptional service to established guests to enhance the guest’s experience. Actively recruit new players through verbal communication on the gaming floor. Build and enhance existing customer relationships via telephone and written correspondence. Assist in promotional events, issue comps based on established guidelines.
Job Functions
Develop and maintain rapport with guests, coworkers, and other departments.
Respond to customer questions, inquiries, complaints, requests, and needs.
Interact with customers to promote increased play and repeat business.
Provide information to guests regarding credit policies, Player’s Club details, promotions, special events, room types, and availability.
Maintain and build ongoing relationships with rated players via telephone and direct mail.
Communicate consistently with table games management to ensure accurate player evaluation and status.
Position Requirements:
Must be at least 18 years of age.
Prior experience in a similar position strongly preferred.
Must be able to stand and walk for extended periods of time.
Must have exceptional customer relation skills, particularly verbal and written.
Knowledgeable about applicable gaming and other regulations.
Must be able to work flexible hours
Must be computer literate, particularly with Microsoft Office (Word and Excel) and be able to learn CMS.
Must be able to obtain/maintain any necessary licenses and/or certifications.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.