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Aston Carter Client Coordinator in Muscatine, Iowa

Description:

This position involves a great deal of customer service, as well as handling freight, keying inventory transactions, and frequent customer communications.

Essential Duties:

  • Work with customers to coordinate shipments to and from the warehouse to meet key customer delivery requirements.

  • Generate associated documents for customer shipments including pick sheets, packing lists, and bills of lading.

  • Receive inbound freight and verify contents. Reconcile product received with packing list information to identify any discrepancies

  • Create and apply labels to properly identify parts per customer specifications

  • Communicate with customer and carriers for transporting customer orders and receipts. This includes greeting drivers as they arrive, communicating loading and unloading instructions, and signing necessary documents

  • Promptly communicate any problems to the customer associated with outbound shipments and inbound receipts, including product availability, damage, inventory discrepancies, and carrier issues.

  • Enter inventory transactions into the warehouse management system (WMS) or customer-specific data system and manage the integrity of inventory accuracy.

  • Properly file associated warehouse and shipping documents for future reference.

  • Effectively communicate with warehouse operations to ensure proper scheduling of activities including inbound and outbound freight, physical inventories, cycle counts, and special customer requests/projects

Skills:

Customer service, Data entry, Call center, Customer support, Transportation management, Transportation logistics, Inbound call, Microsoft office, Retail, Order entry, Customer service Call center, Bilingual, Customer care, Customer service oriented, Microsoft, Computer skills

Work Environment:

  • Small environment, 3-4 CSR's in office, as well as Scott the office manager.

  • 7:00 AM - 3:30 PM

  • Casual dress - Jeans and a non-offensive T-shirt!

  • Right off the highway, pretty easy commute for most employees

Additional Skills & Qualifications:

1+ year of customer service experience

Experience Level:

Entry Level

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

  • Hiring diverse talent

  • Maintaining an inclusive environment through persistent self-reflection

  • Building a culture of care, engagement, and recognition with clear outcomes

  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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