Job Information
Iowa Department of Administrative Services Hardware Technician 1 (SCA 111223) in Mason City, Iowa
Hardware Technician 1 (SCA 111223)
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Hardware Technician 1 (SCA 111223)
Salary
$48,796.80 - $74,110.40 Annually
Location
Mason City - 50401 - Cerro Gordo County, IA
Job Type
Full-time
Job Number
24-03559
Agency
444 Judicial
Opening Date
04/17/2024
Closing Date
5/3/2024 4:30 PM Central
LinkedIn Tag
#LI-DNP
Point of Contact
Renardo Evans, Information Technology Manager, 515-348-4762
To Apply
Please submit a cover letter and resume (.pdf format) along with the completed online application. Applicants should apply through this site and include all three items. Final candidates must be able to pass a criminal background check. The Iowa Judicial Branch is an E-Verify employer.
Description
Questions
Job Description
Looking for an employer that contributes to the community? Consider the Iowa Judicial Branch! The Iowa Judicial Branch has an immediate opening for a Hardware Technician to join our team. The purpose of the Hardware Technician’s role is to support, maintain, and dispose of in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all Iowa Judicial Branch hardware and equipment while ensuring its optimal performance. This person also troubleshoots problem areas in a timely and accurate manner and provides end-user training and assistance.
To be successful in this position, you will need:
Great organizing, prioritizing, and multitasking skills
Working technical knowledge of current network hardware, protocols, and standards, as well as network and PC operating systems
Self-motivation
Advanced analytical and problem-solving skills
What’s in it for YOU:
Collaborative, positive work environment
Training
Talented and passionate team members
Excellent benefits package
Paid holidays/vacation/sick leave
Iowa Public Employees’ Retirement System (IPERS) Retirement plan
We offer the availability to hire above minimum salary to candidates, based on their experience and education.
Position is located in the Cerro Gordo JCS Office, Mason City. Primary designated area of coverage will include, but not be limited to, the following counties: Dickinson, Emmet, Kossuth, Winnebago, Worth, Mitchell, Floyd, Cerro Gordo, Hancock, Palo Alto, Clay, Pocahontas, Humboldt, Wright, Franklin, and Butler. Travel required. Coverage area subject to change with given notice.
Responsibilities:
Assist in developing long-term strategies and capacity planning for meeting future hardware and Judicial Branch technology needs.
Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
Conduct research on, and make recommendations for hardware products.
Identify and deliver required hardware service support.
Liaise with, and provide training and support to, end users and staff on equipment operation and other issues.
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products.
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software products.
Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
Receive and respond to incoming calls and/or e-mails regarding hardware problems.
Develop and maintain an inventory of all equipment; PCs, laptops, tablets, monitors, printers, scanners, and other peripheral equipment.
Assist with the disposal of surplus hardware and equipment according to the approved disposal method.
Document instances of hardware failure, repair, installation, and removal via call tracking system.
If necessary, liaise with third-party support and equipment vendors.
Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
Other duties as assigned.
This is a non-merit position with the Iowa Judicial Branch. Candidates must follow the instructions in the "To Apply" section.
Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.
Minimum Qualification Requirements
Associate’s degree from an accredited college or university in business administration, public
administration, or computer science preferred, and 1 year relevant experience.
OR
At least 2 years of direct experience. One year of college may substitute for a maximum of one year work experience.
Must have a valid State of Iowa driver’s license and reliable transportation.
Must be able to lift and transport moderately heavy to heavy objects, such as computers and peripherals.
Additional Qualification Requirements
Knowledge & Experience
Comprehensive hands-on hardware troubleshooting experience.
Working technical knowledge of current operating systems, software, and standards, used by the Branch.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into hardware products and issues as required.
Strong documentation skills.
Ability to present ideas and communicate in both technical and user-friendly language.
Understanding of the Branch’s goals and objectives.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional interpersonal skills, with a focus on relationship-building, listening, and questioning skills.
Experience working in a team-oriented, collaborative environment.
Exceptional customer-service orientation.
Ability to treat co-workers, court users/participants, and members of the public courteously and without bias regardless of race, sex, age, color, national origin, religion, disability, or socio-economic status.
Must possess initiative, flexibility and be cooperative.
Possesses interpersonal relationship skills consistent with the duties of this position.
Possesses the understanding and ability to work with confidential information on a regular basis.
Ability to understand and carry out oral and written instructions. Follows policy and cooperates with supervisor.
Establishes and maintains effective working relationships with project partners and co-workers.
Ability to apply personal work attitudes such as honesty, responsibility and trustworthiness required to be a productive employee.
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the Iowa Judicial Branch.
Yes
No
02
PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Ace of 1938, as amended, 22 U.S.C. S611 et seq?
Yes
No
03
List any professional licenses you hold:
04
If you are an Internal Iowa Judicial Branch Candidate: Have you completed the Iowa Judicial Branch Leadership and Professional Development Certificate?
Yes
No
05
Please explain any gaps in your employment history?
06
Have you ever received a disciplinary suspension, been asked to resign, or discharged from a job? If yes please explain below.
07
What is your current salary?
08
What is your minimum salary requirement?
09
Your application for employment with the Iowa Judicial Branch will generally be treated as confidential under Iowa Code section 22.7(18). However, if you consent to allow Judicial to treat it as a public record per Iowa Code section 22.7(18)(a), please check "Yes, I consent" below.
Yes, I consent
No
Required Question
Agency
State of Iowa
Agency
444 Judicial
Address
Iowa Judicial Branch Building
1111 E Court Ave
Des Moines, Iowa, 50319
Website
http://www.iowacourts.gov/
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