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UnityPoint Health Patient Service Coordinator -Emergency Room PRN in Marshalltown, Iowa

The Patient Service Coordinator serves as a member of the healthcare team as an organized, efficient colleague with expertise communicating to customers, family members, physicians, providers and healthcare team members. Emphasis is placed on creating a culture to customer focused service where the actions of every associate leave the patient or visitor with a belief that Marshalltown Hospital is focused on:

  1. Serving them before they ask for assistance (initiative)

  2. Helping each other (teamwork)

  3. Acknowledging concerns (empathy)

  4. Respecting privacy and dignity (courtesy)

  5. Explain what is happening

Customer Service

Greets and answers all patients, families, physicians and staff that present to the unit.

Takes incoming phone calls and directs to appropriate personnel.

Responds to call lights in person when appropriate or by phone.

Communicates and coordinates any unresolved patient/family issues promptly to unit leadership including Providers.

Departmental/Administrative Support

Works with manager to improve patient services.

Serves as a resource for patients and patients' families needing direction or information.

Communicates with charge nurse and supervisors for compliance.

Coordinates daily call schedule for Providers.

Organizes and makes sure there are adequate supplies ordered and lets the manager know needs. Incoming supplies are maintained in a neat area and items are put away. Make copies of any forms needed for use on the unit. Maintains forms in the event electronic health record system is down.

Patient Care Coordination

Responsible for observing cardiac monitors, interpreting cardiac arrhythmias, reporting cardiac arrhythmias to nursing and medical staff.

Coordinates patient Emergency Room transfers between other hospital locations. Manages patient information to receiving hospital.

Coordinates and manages patient consultations with various Providers in and out of the system.

Ensures all appropriate documents are maintained and accurate for patient records. Facilitates incoming patient records through care system for continuum of care and to and from courts and other agencies.



Minimum Requirements

Cardiac Arrhythmia Class completion within 6 months of hire

Basic Life Support

Mandatory Reporter within 90 days of Hire


Preferred or Specialized

Health Care Experience

Customer Service Experience


Preferred or Specialized

Medical Terminology Course

Valid driver’s license when driving any vehicle for work-related reasons.


Ability to read, write, and speak English.

Excellent telephone manner, respect for confidentiality.

Ability to work for a large multitude of the management team and Physicians.

Ability to interpret cardiac rhythms within six months of hire.

Demonstrates ability to work on several projects simultaneously, function effectively with disruptions, and work independently.


Use of usual and customary equipment used to perform essential functions of the position.

Requisition ID: 2020-76564

Street: 3 S 4th Ave

Name: 2560 Marshalltown

Name: Emergency Services

FTE (Numeric Only; Ex. 0.01): 0.01

FLSA Status: Non-Exempt

Scheduled Hours/Shift: PRN- As Needed

External Company Name: UnityPoint Health

External Company URL: