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MECHDYNE CORPORATION IT Help Desk Agent in MARSHALLTOWN, Iowa

Overview:Are you looking to super charge your career as an IT professional?iMechdyne is one of the world's leading providers of innovative audio, visual and information technologies (AV/IT).iiWe serve a global client base that includes a significant percentage of Fortune 500 companies, in a variety of fields and industries, such as oil and gas, university research, product design, manufacturing, government research, and training.iiTo ensure our clients succeed, we provide comprehensive, customized solutions that include AV/IT hardware integration, technical services, software and consulting.iiOur systems and technology support client efficiency, collaboration, and interaction. This position requires robust attention to detail and unwavering customer service while ensuring that up-time and functionality of our clients are not affected. Mechdyne is looking for professionals who are interested in driving and supporting client success.iThis position can be part-time or full-time.iResponsibilities:Respond to incoming calls, voicemails, web-submissions, emails and chat for assistance from clients experiencing technical issuesTroubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)Document client issues in various call tracking systemsAssist with advanced troubleshooting for special projects as directedPursue, recommend, and implement new methods, processes, and materials/equipment for improvementProvide friendly, courteous, and quality IT support to all usersMeet or exceed minimum icorporate KPI goalsGrow professionally through on-going training, certification programs, and continued learningiQualification:Educational degree/certificate or equivalent experience in IT servicesKnowledge in Microsoft Office 2007/2010/2013/365 (i.e. Word, Excel, PowerPoint, Access)Knowledge in Microsoft Outlook 2007/2010/2013Knowledge in Windows XP, 7, 8.1, and 10 Operating SystemsKnowledge of Citrix and VPNKnowledge of Active Directory and user account changesiAdditional experience with the following would also be desirable:Telephone helpdesk experienceTicketing system experienceiMechdyne offers an exciting work environment that is continually evolving, with competitive salaries, and a generous benefits package, including performance incentives and profit sharing. Our selection process includes personality and aptitude assessments.iiMechdyne is an Equal Opportunity/Affirmative Action Employer.iAll qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. iWe are committed to providing a workplace free of any discrimination or harassment. i Mechdyne will only employithose who are legally authorized to work in the United States. iThis is not a position for which non-US work visa sponsorship will be provided.i

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