Veterans Affairs, Veterans Health Administration Health Technician Telehealth Clinical - Marshalltown CBOC in Marshalltown, Iowa
OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/
The VA Central Iowa Health Care System provides a full continuum of care between the Des Moines campus and our Community Based Outpatient Clinics (CBOC's) and is one of the Medical Centers that make up the VA Midwest Health Care Network (VISN 23). Employee selected may be expected to perform duties at other duty sites within VA Central Iowa Health Care System based on the needs of the organization.
Work Schedule: Financial Disclosure Report: Not required
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This position will be located at the Iowa Veterans Home in Marshalltown. The Health Technician, Telehealth Clinical Technician (TCT) assigned to Telehealth, is a technician who serves in a generalist role who supports and manages all Telehealth modalities. This includes resolutions of clinical encounters from the patient and provider location as the site Telepresenter, imaging for Telehealth Store and Forward application, clinic manager for real time Telehealth events which includes patient education activities, provision of equipment for the Home Telehealth (HT) program, technical and scheduling activities. The TCT functions in the Rural Health program and other program support duties as assigned. The TCT is expected to float to other VA CBOCs and the main facility at times to ensure seamless patient care coverage.
Work Schedule: Two 8 hour days and one 4 hour day per week Financial Disclosure Report: Not required
25% or less - You may be expected to travel for this position.
- #### Job family (Series)
0640 Health Aid And Technician
- Assistants, Medical
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to a background/security investigation
- Must be proficient in written and spoken English
Basic Requirements: * United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. * Experience. One year of experience in a heath care filed that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. * Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. * Education/Training Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. * English Language Proficiency: NAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. The TCT will become a certified Store and Forward Imager in Tele-wound, Tele-retinal, and Tele-Dermatology imaging. TCT will assist the HT Registered Nurse with HT equipment set-up and trouble shooting . S/He is responsible for the patient site clinical, business, scheduling, and technical aspects for real-time Telehealth applications, including, all specialty and primary care Telehealth encounters (clinical Video, imaging, and support of Home Telehealth) within the Veteran's home, residence, hospital, or long-term care facility. Installs, maintains, inventories, and trains staff on all video-conferencing technologies, Telehealth peripherals including stethoscopes, otoscopes and scheduling software used to coordinate, manage resources and connect staff, resources, patients, and providers in the manner effective to delivery of services, patient care, education, and training. The TCT will set up and adjust specialized clinical computers, cameras, and other equipment with multiple features and precision metrics requiring precise interaction setting applications and positioning to operate the equipment correctly. The TCT conducts quality control procedures on equipment and products and maintains proper records for quality control reports and workload reporting. The TCT is expected to display an enthusiastic spirit to create motivation and achieve results as evidenced by involvement in presenting all Telehealth modalities to associates at all levels which in turn expands the program. * Maintains a valid driver's license * Demonstrates excellent communication skills in collaborating with patient, family, co-workers and PACT. Provides excellent customer service * Knowledgeable and highly familiar with technological resources to include but not limited to Excel, internet, VISTA, Microsoft Office, and utilization of Microsoft Outlook * Displays knowledge of Telehealth technologies appropriate for each type of visit and how to trouble shoot technical issues that may arise with the technology, particularly mobile Telehealth devices
Preferred Experience: * Poised and articulate in communicating with individuals of varied education and ethnic backgrounds * Able to accurately schedule clinic appointments in VistA per the VHA outpatient scheduling processes and procedures * Cooperative team member evidenced by accountability to Veterans and Telehealth Team Members * Self-motivated with ability to effectively multi-task with strong attention to detail and minimal supervision
Grade Determinations: GS-5 (Entry Level) * Experience. One year of experience equivalent to the next lower grade level GS- 6 (Full Performance Level) * Experience. One year of experience equivalent to the next lower grade level Demonstrated Knowledge, Skills, and Abilities (KSAs): * Comprehensive knowledge of computer systems and programs to perform a variety of tasks * Ability to communicate, consult, and interact with other members of the health care team, external relations, customer service and patient education * Ability to provide and receive guidance and technical direction * Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments * Ability to read, interpret, and apply complex written instructions * Knowledge of general clinical policies and procedures in a health care environment * Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters References: VA Handbook 5005, Part II, Appendix G50
The full performance level of this vacancy is a GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of a GS-5 to a GS-6.
Physical Requirements:The work is primarily sedentary, but requires some standing, walking, bending, lifting and carrying of light items. The work requires above average agility and dexterity. The work may require heavy lifting of equipment or assisting patients. Must be able to travel to outlying CBOC's or Outreach clinics and possess a valid driver's license.
IMPORTANT:A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
This job opportunity announcement may be used to fill additional vacancies.
Selected applicants will be required to complete an online onboarding process.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online view the following link for information regarding an Alternate Application.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Background checks and security clearance
- Required Documents
To apply for this position, you must provide a complete Application Package which includes:
VA Form 10-2850c Application for Associated Health Occupations can be found at: http://www.va.gov/vaforms/searchaction.asp?FormNo=2850&tkey;=&Action;=Search.
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).
- Cover Letter
- Other Veterans Document
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/30/2018 to receive consideration.
- To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Agency contact information
VA Central Iowa Health Care System 3600 30th St Des Moines, IA US
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Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
- Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Legal and regulatory guidance
- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/499705300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Open & closing dates: 05/15/2018 to 05/30/2018
Salary: $33,394 to $48,385 per year
Pay scale & grade: GS 00
Work schedule: Part-Time - 20 Hours
Appointment type: Permanent