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DUMED INC Customer Service Driver Medical Equipment in MARSHALLTOWN, Iowa

Customer Service Driver Medical EquipmentRequisition ID2021-11996CategoryTransportation and Material MovingLocationUS-IA-MARSHALLTOWNPosition TypePerm Full-TimeAddress501 E MAIN STCityMARSHALLTOWNPostal Code50158State/ProvinceIAOVERVIEW Join the Leader in the Home Healthcare IndustryRotech Healthcare Inc. is a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment. Each and every day, thousands of employees contribute to delivering outstanding customer service and patient care through hundreds of locations across 45 states. For additional information, please visit our company homepage www.rotech.comTEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK JOB INFORMATION SummaryWe are seeking a dedicated Customer Service and Driver of Medical Equipment (Customer Service Technician) to join the Rotech team! In this position you will be responsible as needed for the delivery, set up and maintenance of medical equipment, oxygen and supplies. As well as the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.Essential Duties and ResponsibilitiesAvailable for on-call assignments as neededAssemblies charts and processes paperwork, including preparation of files for the Billing Department and completes batch reports for UPS deliveriesAssists with updating respiratory gridBuilds relationships with locations, patients and referral sourcesClears previous day's route and checks all paperwork for accuracy and completenessCollects co-pays and deductible amountsCompletes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.Complies with all applicable company policies and procedures to meet JCAHO and company standardsConducts insurance verification and eligibility for services/productsConducts patient satisfaction calls and acts as patient advocate to resolve questions or concernsCoordinates, collects and inputs all patient information and new patient set-upsDelivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulationsDelivers, sets up and maintains equipment at the delivery address using company vehicleDevelops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, products and services offered by the company, and FDA/DOT, JCAHO and all applicable governmental guidelines and regulationsDevelops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulationsEducates the patient and/or caregiver on the safe use and maintenance of the delivered itemsMaintains assigned company vehicle in a clean and safe working conditionMaintains referral logManages all aspects of intake; data entry, answering the phone, outbound calling, receiving faxes, maintaining referral source information and log and data input into IMBSMonitors office suppliesObserves additional needs that the patient may have and reports to management during morning meetingPrepares and completes CMNs/SOPs for Sales Reps and documents on tracking logPrepares deposit for location on a weekly basisPrepares tickets for daily routes and coordinates timely fulfillment of products and services orderedProvides education to referral sources, patients and employees on qualifications for service and 3rd party billing Provides service for walk-in patients and walk-in equipment requestsProvides technical assistance to customers as required Reports equipment hazards and/or product incidents as requiredVerifies Medicare, Medicaid, and private insurance coverage informationWorks extensively with e-Intake proprietary system; maintains accuracy and quality control throughout initial patient contact and data i