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Lumen Senior Business Systems Solutions Analyst - Work from Home in Iowa

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Business Systems Solutions Analyst will be responsible for system configuration requests & execution for enhancements in applications including, but not limited to Salesforce.com. This role will be responsible for planning & executing configuration changes within the environment with emphasis on process efficiencies, quality UX, & timely delivery. Candidates will possess the ability to plan, document, and execute configuration changes including but not limited to field, layout, workflows, report types, triggers, updates, and other functionality. The role will be responsible for managing integrated products and integrations as well. Qualified candidates will have strong understanding of system process as well as developing an expert knowledge of business practices. Individual will be expected to collaboratively work with business users in order to identify and execute system and process revisions on an end-to-end flow. The Business Systems Solution analyst will have working knowledge of system architecture, development capabilities, & functionality design. The candidate should be able to understand and navigate complex, multi-team, object architecture and process flows. A strong candidate will have Salesforce.com Administrator certification.

The role of this individual may include transformational planning and production support; the analyst should be able to translate business problems into viable system solutions. The individual will also be responsible for setting up system reporting solutions based on the needs of the business. The Business Systems Solutions Analyst will manage digital transformation projects, perform data migration, & data analysis. The candidate will have a strong working knowledge of SAFe/Agile methodologies and lean project management principles. The role will interface with sales teams, support teams, subject-matter experts, and management to collaborate initiatives. Individual will identify full business value, gather requirements, identify scope, develop/deliver solution, & hand-off to business process owners during the project lifecycle;; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects. The analyst may work in systems such as Salesforce.com, VLocity, Tablaeu, DocuSign, AdobeSign, & Microsoft Dynamics CRM.

The Main Responsibilities

  • Provides Configuration Change & support for Business Systems: Salesforce.com, Vlocity, AdobeSign / Docusign, Microsoft Dynamics CRM & others.

  • Creates and maintains Report type structure

  • Creates & Analyzes technical specifications to deliver specific outcome and business value

  • Maintains user profile and role structure

  • Plans, creates, & applies permission based functionality

  • Using broad sales operations & business knowledge to identifies issues, opportunities, & recommends solutions to improve productivity, efficiency, process flow & user experience

  • Strong analytical, planning, and organizational skills with an ability to manage competing demands

  • Acts as subject matter expert for customers & sales employees.

  • Develops technical solutions to resolve business problems

  • Provides analytical support to evaluate organizational efficiencies

  • Uses creative approach to problem-solving

  • Ability to focus on details while maintaining overall deliverable goals

  • Uses Strong understanding of systems & development process to apply SAFe/Agile methodologies and lean project management principles to guide system transformation initiatives to completion

  • Designs/develops complex system transformation solutions

  • Requires excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels

  • Prior experience with SCRUM/Agile methodologies with enterprise-level application development projects.

What We Look For in a Candidate

Required

  • Bachelor's degree equivalent education and relevant experience

  • 6+ years of related experience

  • Expert Salesforce.com administrative knowledge

  • Agile methodologies experience

  • Strong Data analytics skills

  • Microsoft Excel expertise

  • Excellent Communication & Collaboration Skills

Preferred

  • Master's degree

  • 4+ years of related experience

  • Salesforce Admin certification

  • SAFe/Agile certification

Requisition #: 240018

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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