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Veterans Affairs, Veterans Health Administration Patient Services Assistant in Iowa City, Iowa


This position serves as a Patient Services Assistant (PSA) under the screening and escort section of the Environmental Management Service at the Iowa City VA Medical Center (ICVAMC). The position is responsible for supporting the daily COVID-19 screening of patients, staff and visitors. This position also includes escorting and transportation of patients. This position is a highly public one that requires excellent customer service skills.


This announcement is recruiting 30 temporary positions and will remain open until positions are filled, and may close prior to the posted date: Full time: 20 positions (1.0 FTE) designated to work 40 hours/week Part time: 10 positions ( .4 FTE) designated to work 16 hours/week Candidates hired into this temporary appointment are eligible for health insurance and leave accrual during the appointment. The PSA is responsible for performing a variety of administrative and clerical duties and is the liaison between the Escort section and other VA staff in order to assure that Escort is responsive to their needs within the capability of available manpower. The PSA will report issues or needs directly to the Screening and Escort Supervisor, Environmental Management Service who is the immediate supervisor for the position. Major duties of the position include but may not be limited to: Ensure people entering the facility are properly screened for COVID-19Safely and efficiently transports patients, and other patient related articles. Receive transport requests by telephone. Expected to be well-informed of work progress, establish work priorities and make adjustments to comply with new or revised recommendations from the supervisor. Prepare and maintain records reflecting work volume and is responsible for the clerical administrative aspects of scheduling and processing necessary to complete all escort activities. Keep up-to-date with room and clinic changes and recommend to the supervisor the revision of escort directions and resources to meet these changes. Consult with the supervisor to make changes or coordinate work as needed. Coordinate the work of volunteers assigned to Escort, assign requests on selective consideration of transportation method needed to move the patient. Make changes to meet deadlines and priorities set by nursing service. Assure compliance with hand-off communication procedures, checking each patient's name band prior to transporting to ensure proper patient identification. Provide and transport equipment as requested. Disinfect/wipe down transport equipment with approved cleaning product prior to each patient transport. Request assistance from the nursing team to transfer patients to or from transport equipment, if needed. Responsible for notifying nursing or ancillary personnel upon arrival or departure of patients. Attend to the care of documents relating to the patient. Immediately report any unusual symptoms of patients i.e., fainting or shortness of breath during time of transport. Work Schedule: Varied shifts available for days, evenings, nights, with rotating weekends and holidays. More details to be discussed during the interview process. Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: /

Recruitment Incentive: Authorized for highly qualified individuals

Financial Disclosure Report: Not required


Conditions of Employment


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/30/2020. You may qualify based on your experience and/or education as described below: General Experience: You must have six months of general experience that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. General experience may include: providing customer service in person, by telephone or through electronic communication; interacting and maintaining a positive relationships with groups and individuals of diverse backgrounds in a clinical setting. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 1 years of education above high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university. (TRANSCRIPTS REQUIRED) OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of general experience and education beyond high school. To calculate, first identify the percentage of required education you have earned. Then, identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-03 level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position:

Analytical ReasoningCommunicationsVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Extended sitting and answering numerous phone calls. Required to stand and walk up to 8 hours a day throughout the facility. Will be required to climb and descend stairs to reach certain destinations. Will be required to push and pull wheelchairs and other equipment weighing up to 400 pounds. Will be required to transport patient belongings and miscellaneous equipment weighing up to 20 pounds. Will be required to transport patients and items up and down an incline of 1 inch per foot. Work Environment: Work is in a Medical Center setting and involves possible exposure to contagious disease which may require protective gear and precautions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional Information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.