Brownells Fulfillment Supervisor II in Grinnell, Iowa

Requisition Number: GRINN-40-FulfillS-02-2018-001

Job Title: Fulfillment Supervisor II

City: Grinnell

State: IA

Fulfillment Supervisor II

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Description/Job Summary

Brownells enjoys a great reputation in its industry and a great team to drive that brand, but we’re constantly growing and need passionate people like you to join our team. As a family-owned company for more than 75 years, we can’t wait to meet you --

and your family. Speaking of your family, they come first, and we’ll always do our best to help you spend the most time with them possible. In fact, we can prove it. We’re the proud recipients of The Alliance of Work-Life Progress Seal

of Distinction in both 2014 and 2015. We achieved this by implementing a number of employee-friendly programs including flexible work arrangements, and numerous initiatives designed to enhance the quality of the lives of our team members and their families.

Because of our great team, we’re able to maintain a small-company feel, backed by the Midwestern values of honesty, integrity and respect, while being an internationally-recognized brand with customers in more than 60 countries worldwide.We’re proud to be a

progressive company in a traditionally conservative industry, we’re proud of our shooting heritage and we are Serious About Firearms.


The fulfillment supervisor is responsible for the direction of employees in accurate, timely and efficient functions within the fulfillment environment including receiving, stocking, picking, packing, kitting and shipping of products. The supervisor achieves

key processes and operational cost improvements in accordance with established company policies and procedures. Supervisor also fosters a team environment to support Brownells’ vision of Selection, Service, and Satisfaction.


  • Monitors day-to-day operations concerning safety, product movement and preparation

  • Solves day-to-day operational problems on a front-line basis, stepping in to help when necessary

  • Determines labor requirements throughout the day/week/month and schedules accordingly, while controlling overtime

  • Key decision maker in the hiring process for Fulfillment Center personnel

  • Works with Operations Manager and Fulfillment Manager to develop plans and integrate new business acquisition fulfillment requirements

  • Provides coaching to the team leads on a regular basis and other employees when needed

  • Is available to employees for work problems, providing appropriate coaching, counseling, direction and resolution

  • Tracks and monitors performance metrics to ensure overall performance is aligned with corporate goals and objectives

  • Responsible for correct and timely review and approval of employee time & attendance records

Other Responsibilities:


  • Communicates all related information to employees including performance metrics, safety information, scheduling, etc.

  • Establishes work procedures and processes that support company and departmental standards, procedures and strategic directives

  • Coordinates activities within fulfillment area to ensure objectives are met

  • Develops or revises operational processes to ensure the most efficient work flow design

  • Provides innovative solutions to promote continuous improvement

  • Seeks to simplify operations and to reduce expenses

  • Creates and maintains a high quality work environment so team members are motivated to perform at their highest level

  • Directs implementation of project initiatives

  • Monitors and forecasts needs for equipment and supplies and places orders


  • Reviews fulfillment requirements and sets team/individual goals to meet production demands

  • Adheres to budget requirements

  • Remains current on and benchmarks warehouse and fulfillment processes and technology and identifies opportunities to leverage within the Brownells fulfillment center


  • Communicates departmental statistical and performance feedback to the fulfillment center employees

  • Writes and administers performance reviews to continuously work toward a performance culture

  • Insures employees have appropriate training and other developmental opportunities

  • Addresses disciplinary and/or performance problems according to company policy

  • Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required

  • Provides daily direction and communication to employees so that all fulfillment objectives are met

  • Responsible for all communications regarding department or employee concerns

  • Maintains good working relationship with leaders in other areas to provide the best service for Brownells customers

  • Responsible for onboarding new hires and their appropriate placement to maximize their success and achieve departmental goals

  • Motivates teams and individuals to maximize their potential

  • Responsible for approving/denying employee requests for schedule changes


Education and Experience

  • BA/BS degree in Business, Operations Management, Economics or other related degree preferred, but not required

  • 6+ years of experience in a leadership position or equivalent education (BA/BS degree and 2 year of relevant experience)

  • 5+ years of relevant experience

    Knowledge & Skills

  • Forklift experience a plus

  • Emergency response

  • Organizational safety compliance

  • Continuous performance improvement

Leadership Competencies

  • Team work

  • Collaboration

  • Flexibility and managing uncertainty

Physical Hazards – Health and Safety Concerns

  • General office environment

  • Ergonomics

  • Noise

Physical Demands

  • Medium work. Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities,

duties and skills required of personnel so classified. In addition, the employer may consider whether the individual applying for or holding the position is qualified. There are two steps involved in this determination. The first concerns whether the applicant

or current employee satisfies the prerequisites for the position. The second step involves whether or not the person can perform the essential functions with or without reasonable accommodation.