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UnityPoint Health Unit Clerk - Acute Care in Fort Dodge, Iowa

UnityPoint Health - Fort Dodge

Unit Clerk - Acute Care

FTE: 1.0 (Full-time, 40hours per week)

Shift: 6:30AM - 3:00PM every other weekend

  • Greet patients and families in cheerful and welcoming manner.

  • Display friendly, courteous behavior to patients, visitors, and other hospital personnel.

  • Answer all incoming phone calls in friendly and enthusiastic voice.

  • Screen and direct phone calls to proper location.

  • Take phone messages accurately and responsibly.

  • Page appropriate staff.

  • Monitors scheduled patients to insure correct/signed physician order, insurance pre-authorization, medical necessity and Advance Beneficiary Notice (ABN)’s.

  • Process modality schedules and paperwork for following day.

  • Check for current medication list for all patients.

  • Check for appropriate history/symptoms and ICD codes.

  • Verify patient exam history.

  • Verify need for ABN and prepare form.

  • Add questionnaires and consents to patient paperwork.

  • Check and print insurance pre-authorization forms.

  • Highlight important information on scheduling worksheets.

  • Order patient exam in electronic medical record (EMR)

  • Inform patients of exam status, including any delays.

  • Answer patient questions or concerns or direct patient to correct staff who can provide accurate information.

  • Review registration information on face sheet, make changes if necessary.

  • Check for placement of patient identification bracelet on patient.

  • Assist patients in completing exam worksheets, consents, ABNs.

  • Check for prior exams.

  • Purge jacket of films according to department policy.

  • Notify technologist of patient arrival.

  • Process ABN after patient has signed.

  • Sort and file processed exam requests.

  • Sort and process patient exam paperwork.

  • Send completed paperwork to Health Information Management (H.I.M).

  • Process completed Calcium Scoring results to patient and referring physician.

  • Tracking of all incoming and outgoing films and CDs.

  • File and maintain all requests for images.

  • Orders and maintains necessary supplies according to department needs.

  • Operates department paging system and or cell phone

  • Communicates with other members of the healthcare team to coordinate other patient services.

  • Demonstrates positive customer relationships.

  • Adheres to hospital and department dress code.

  • Performs duties following unit and hospital standards.

  • Performs duties necessary to allow for efficient patient processing.

  • Proficient use of multiple computer software applications.

  • EMR

  • Order patient exam

  • Order Lab work.

  • Look up results (i.e. lab work).

  • Patient demographics for insurance and guarantor information.

  • Print patient labels.

  • Print demographic sheets.

  • Sunquest

  • Assure patient exam order crosses interface from EMR

  • Make changes to patient location and account number.

  • Access to reports and faxing reports to physicians upon request.

  • Assist radiologist billing by placing file copy on system.

  • Smart Term

  • Run OAR daily.

  • Run HVSRP daily.

  • Separate and place in monthly binder.

  • Caremedics

  • Check LMRP/ICD codes.

  • Prepare ABN, if needed.

  • PACS Scanner

  • Scan outside reports to current study.

  • Scan questionnaires for current study.

  • PACS Cube

  • Complete worksheet.

  • Enter patient information.

  • Choose appropriate images and burn to CD.

  • Prepare Fed-Ex information and package CD for pick up.

  • File CD in appropriate area for delivery.

  • PET/CT Burner

  • Complete worksheet.

  • Enter patient information.

  • Properly identify CD with patient’s name.

  • Prepare CD for delivery.

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.


High school graduate or equivalent


Office clerical experience preferred.


Valid driver’s license when driving any vehicle for work-related reasons.


Demonstrates effective written and oral communication skills.

Organizational and time management skills.

General clerical skills.

Basic computer skills.


Lead body aprons, thyroid shields, lead gloves, and lead eyewear are in the department.


§ Computer terminal

§ Copy machine

§ Nurses call system

§ Calculator

§ Telephone system

§ Intercom

§ Fax machine

§ Various forms and paper supplies




Requisition ID: 2020-81627

Street: 802 Kenyon Rd

Name: 7020 UnityPoint Health Trinity Regional Medical Ctr

Name: Center for Acute Care - 3N

FLSA Status: Non-Exempt

Scheduled Hours/Shift: 6:30-3:00

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