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MidWestOne Bank Universal Banker in Dubuque, Iowa

Responsible for conducting banking transactions and serving bank customers by establishing and updating retail services that meet the customer’s need, resolving complaints and offering appropriate resolutions. Assists with branch operational duties on a daily, weekly, monthly basis. Is a lead resource for less experienced staff. May fill in at various locations at direction of Regional Manager. Participates in community events and customer outreach as requested.

  • Recommends appropriate retail accounts and services by explaining unique benefits to the customer in addition to features

  • Informs customers of services offered by other business lines and connects customer to them when appropriate

  • Actively uses bank technology and resources (ie. OnePops and OneView) to keep customer information current and inform them of additional ways we can meet their needs

  • Resolves customer complaints and overcomes concerns related to deposit account transactions

  • Assists customers with a variety of retail service needs including but not limited to:

  • Personal ATM/Debit cards (ie. ordering and closing cards, resolving transaction errors, handling fraudulent transactions)

  • Overdraft protection services

  • Check orders and updating address and contact information

  • Wires and other electronic transfers

  • Establishing personal online banking services and assisting with basic navigation questions

  • Processes complex transactions and communicates reasons for process to customers (ie. CTRs, stop payments, overdrawn accounts, statement or transaction errors, account closing, etc)

  • Assists less experienced staff with transactions as needed and is accountable for overrides processed with those transactions

  • Locates and resolves offages for self and assists with other associates as needed

  • Performs branch operations duties on a daily, weekly, monthly basis (ie. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc)

  • Actively participates in community events to demonstrate support for MWO culture

  • Provides support and acts as a backup for basic account opening and ownership updates

  • Performs other duties based on branch traffic and needs

High school diploma or general education degree (GED); and three to six months experience in a customer service role.

At MidWestOne Bank diversity is embraced and we are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, creed, Veteran status, disability, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

FLSA Status: Non-Exempt

Hours Per Week: 40

Benefits Package: Yes - Full Time Package

External Company Name: MidWestOne Bank

External Company URL: