Blain Supply Service Advisor in Dubuque, Iowa
Founded in 1955, Blain's Farm and Fleet is a specialty retailer with privately-held stores in the Midwest. Our philosophy is simple: offer the hardest working people in America an honest value and the best customer service. We do this by carrying the best brands at the lowest price possible, and hiring and training talented, hardworking people. As a member of the Blain’s Farm & Fleet family, you will benefit from a stable work environment, family-owned company that is closed on major holidays and offers a comprehensive, competitive benefits plan.
The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. There are three Service Technician positions with regard to level of expertise and duties assigned. Associates will be trained to achieve Level I status.
Assist customers with their purchases in a customer service and sales focused environment.
Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
Explain work orders and invoices to customers.
Perform Retail Cashier Duties by obtaining and processing customer payments.
Install batteries, balance wheels, repair and install tires when required.
Perform oil changes using LOF procedures when required.
Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.
Must have great communication skills
Ability to work nights when needed and at least every other weekend
Ability to pass pre-employment drug screening and background checks
Ability to read and speak English
Ability to effectively communicate with customers and coworkers
Must be 18 years of age or older
Prior auto repair experience is preferred
Prior retail experience preferred
Stable, Privately Held Retailer
Closed on Holidays
Associate Discount Program
Cafeteria Plans for Health, Vision, and Dental Insurance*
Great Comprehensive Benefits*
Paid Parental Leave*
Requisition ID: 2018-4464
Desired Availability: open
External Company Name: Blain Supply, Inc.
External Company URL: http://www.farmandfleet.com
Street: 2675 NW Arterial