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About Rotech

Rotech Healthcare Inc.

is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment.

We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage

Overview and Responsibilities

Summary

We are seeking a dedicated Location Manager of Medical Device Operations to join our Rotech team. In this position you will be responsible for the day-to-day management of company operations. This person will exercise management principles to ensure profitability, control assets and communicate company philosophy and objectives to the staff and community.

Essential Duties and Responsibilities

• Accountable for the financial and operational performance of the location
• Adheres to and implements all company policies and procedures, including but not limited to clinical programs
• Assures competencies are completed prior to staff doing tasks independently where required per policy
• Assures monthly update of active referral account reports and semi-annual update of market analysis reports
• Manages billing: ensures that all required documentation including, but not limited to certificates of medical necessity, and assignment of benefits required for reimbursement are procured in a timely and efficient manner
• Communicates company policies and announcements on a timely basis to location employees
• Develops a customer service team including, but not limited to customer service representatives, patient service technicians, respiratory clinicians and other staff whose goal is to enhance customer service
• Develops and maintains working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Fulfill duties and responsibilities of other location personnel during their scheduled and unscheduled time off
• Interviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates
• Maintains a high level of satisfaction with patients, referral sources and location employees
• Maintains a professional and clean working environment
• Maintains and updates all manuals necessary for company operations and establishes processes to evaluate location's compliance with applicable policies and procedures
• Manages inventory to ensure levels are met and company assets are monitored and controlled
• Monitors and acts on the company's growth plan in order to achieve or exceed the location's budgeted goals
• Runs morning meetings systematically and reviews action items from meetings on a regular basis
• Takes appropriate action to ensure that the location complies with applicable laws and regulations
• Works with clinical staff to develop and maintain clinical programs (e.g. Gold Care program)
• Works with sales representatives to develop and maintain key referral sources
• Performs other duties as assigned

Supervisory Responsibilities

• Ensures that all employees are building relationships with patients and referral sources
• Keeps supervisors abreast of important location issues or concerns
• Makes sure all employees adhere to the guidelines established on the 'Rotech Way'
• Makes sure location personnel receives and completes necessary training to perform assigned duties
• May supervise the following positions - Customer Service Reps, Drivers, Warehouse personnel, Respiratory Clinicians, Sales Reps and other location personnel

Qualif cations

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

• Bachelor's Degree in business or related degree; or equivalent combination of education and experience in DME/HME, home health industry or business, required
• One to three years' of supervisory experience, preferred
• One to three years' experience in the home health industry, required
• FL applicants must have two years' experience in business management or a college degree in business or a healthcare related field, required
• NC applicants must have a Bachelor's degree in health science, business administration or a related field and has at least one or more years' of documented supervisory or management experience in home care or related health programs, required
• WY applicants must have a minimum of two years' of full-time managerial or supervisory experience in a pharmacy or wholesale distributor, required

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of insurance policies and requirements
• Knowledge of medical billing practices and of billing reimbursement
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Mapping skills including ability to plan time-saving delivery routes
• Multi-task along with attention to detail
• Self-motivation, organized, plan and delegate, time-management and deductive problem solving skills
• Strong leadership abilities
• Sense of urgency and responsiveness to customers
• Understanding of accounting and business management
• Work independently and as part of a team

Physical Demands

Requires sitting, walking, standing, talking or listening

Requires close vision to small print on computer and or paperwork

At times

May be required to comply with OSHA Respirator Requirements, including but not limited to Medical Evaluations and Fit-Testing

May be required to use a personal vehicle for business activities with reimbursement

Requires contact with patients and equipment with potential exposure to contagious pathogens

Requires lifting and transporting of patient equipment and