Hirschbach Motor Lines IBM Systemi Operator in Dubuque, Iowa
Job SummaryThe IBM Systemi Operator is responsible for supporting the computer users of Hirschbach Motor Lines. This includes working directly with the IBM Systemi users at the Dubuque location as well as remotely supporting computer users at all other locations. This position is the first level of support for basic IBM Systemi software application problems reported by Hirschbach computer users.
Duties & Responsibilities
Assist computer users with basic profile needs, including creating user profiles, resetting passwords and assigning user permissions.
Troubleshoot basic issues with ICC software, including changing status on loads and drivers.
Assist EDI Administrator with setup and configuration of EDI accounts in the IBM Systemi and Lexicom software.
Assist with monitoring and reporting of IBM Systemi replication software (MIMIX and Power HA).
Act as the initial response person for IBM Systemi Help Desk tickets.
Assist LAN Admin Assistants in troubleshooting of PC hardware and software problems reported by computer users.
Other duties as assigned by the I.T. Manager.
On Call duties for IBM Systemi related issues.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Knowledge of IBM Systemi operating system.
Knowledge of TMW/ICC transportation software or other Transportation Logistics Software (TLS).
Knowledge of basic understanding of EDI mapping procedures.
Knowledge of MIMIX or other IBM Systemi data replication software.
Knowledge of Microsoft Office applications.
Ability to communicate technical/complex information both verbally and in writing.
Ability to establish and maintain cooperation, understanding, trust and credibility.
Ability to perform multiple tasks concurrently and respond to emergency situations effectively.
Ability to occasionally lift and/or move up to 40 pounds.
What's Your Drive?
EOE. Offer of employment is contingent on the successful completion of a pre-employment drug screen and background check.