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Hirschbach Motor Lines Customer Service Rep - Extended Operations in Dubuque, Iowa

Hirschbach never sleeps - our fleet is rolling 24/7! To support our expanding fleet we are growing our team of fun professionals on the Extended Coverage team. Full-time positions are available. Come Roll With the Best!

Schedules consists of Monday -Thursday 6:00pm - 6:00am or Friday - Sunday 6:00am - 6:00pm

Job Summary

Extended Coverage oversees operations of drivers who are dispatched from Hirschbach terminals. Keeping operations running smoothly, communicating with customers, operations, and drivers about any issues encountered during each shift. Extended Coverage also communicates driver issues or requests directly to the planner, dispatcher, or customer service and generates night and weekend reports.

Duties & Responsibilities

  • Promptly answering phone calls, e-mails, voicemails, and other questions from co-workers, customers, and drivers.

  • Monitoring drivers and service

  • Reporting both DOT and non-DOT accidents according to proper procedures.

  • Recording any issues encountered, especially those pertaining to cargo, OS&D, and injuries, then communicating them to operations, customers, and drivers.

  • Generating current and accurate night and weekend reports according to the standard order process.

  • Working closely with safety, maintenance, and operations to ensure operators comply with the policies and procedures of each department.

  • Maintaining positive customer, driver, and carrier relations.

  • Other duties as assigned.

Minimum Requirements

  • High school diploma or equivalent required.

  • Can communicate via e-mail, telephone, and in person with clear, correct, and effective English.

Preferred Qualifications

  • Understands dispatch philosophy and procedures of the company.

  • Able to persuade and motivate drivers, keeping ?customer satisfaction and driver satisfaction? as guidelines.

  • Using AS-400, Peoplenet, Electronic Logbooks, and Netgraf effectively.

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