Job Information
KLOECKNER METALS CORPORATION Account Manager - ACCOU002581 in Dubuque, Iowa
Job Summary
The Account Manager serves as the primary point of contact for any and all matters specific to assigned accounts. The Account Manager is responsible for developing strong relationships with customers, connecting with key business executives and stakeholders, and identifying new business opportunities among existing customers.
Job Responsibilities
Process timely and accurate orders in accordance with customer needs
Build and maintain strong, long-term client relationships
Develop trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
Negotiate contracts and close agreements to maximize profits
Develop new business with existing customers and/or identify areas of improvement to meet sales quotas
Collaborate with sales team to identify and grow opportunities within territory
Maintain ongoing knowledge of plan workload, stock levels, current market, contract process and deliver schedules to provide accurate information to the customers
Develop and maintain good working knowledge of end user applications of assigned
metal products to maximize sales potential to meet customer needs
Coordinate with management to assure optimum lead-time and inventory levels
Identify any aged/obsolete inventory with suggested disposition
Prepare monthly reports on account status
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Ensure conformance to Corporate mill claim policy
Advise management of challenging customer requests and escalate issues as needed
Coordinate appointments with vendors and operational staff to minimize production time for material inspections at plants and ensure successful resolution of claims
Supply data, facts, etc to improve quality control
Other related duties as assigned
Qualifications
Problem-solving and analytical skills to interpret sales performance and market trends
Results driven individual with high performance standards of themselves and others; with the ability to motivate and lead the sales team
Bachelors degree in marketing, business administration, sales or related field or Associates degree with equivalent relevant work experience
Previous work experience in sales, management, account management, or relevant experience
Basic computer skills and experience with Microsoft Office Suite
Strong verbal and written communication skills
Excellent listening, negotiation, and presentation skills
Customer service oriented
Ability to multi-task and manage multiple customer accounts
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity