Wellmark Blue Cross Blue Shield Utilization Management Nurse in Des Moines, Iowa
Help us lead change and transform the member experience
The health care industry is changing, and Wellmark is working to help change it for the better. We recognize that our members deserve health care with a focus on quality. We also recognize that health care is complex. We’re embarking on a journey to help our members use and navigate the health care system in order to help them make clear, informed decisions, and we’re also ensuring that we take a team-centric approach when working with and in support of our members. The work that our diverse business and care teams are doing in collaboration with our health care partners will create these changes, all while working to minimize health care costs.
Use your strengths as Utilization Management Nurse
In this role, you'll provide utilization management (UM) service and support to members and health care providers, including prior approval, pre-service reviews, continued stay reviews, out of network referrals and support for Wellmark Health Plan of Iowa. This will require you to use your clinical knowledge and expertise to interpret and appropriately apply medical policy, medical criteria (InterQual), and benefit information, and provide consultation and responses to UM requests. You will complete clinical reviews and apply utilization review criteria for patient admissions and various levels of care and/or continued stay reviews and/or discharge planning.
Ideal candidates learn new systems/processes quickly, adapt to change, and thrive in environments where they can collaborate with teams while also completing independent work. They are attentive to details, strong critical thinkers, resourceful, and effective at anticipating needs. They're also skilled at coaching, educating and supporting members/patients. If you are motivated and inspired by the opportunity to utilize your clinical expertise in a fast-paced production environment, review the qualifications below and apply today!
Completion of an accredited registered nursing program or licensed practical nursing program.
Active and unrestricted RN or LPN license in Iowa or South Dakota; individual must be licensed in the state in which they reside.
3+ years of clinical experience (e.g. critical care, acute care, outpatient) with a minimum of 3 years of full time equivalent of direct clinical care to the consumer. Home Health background is a plus.
Ability to establish relationships and effectively engage with members and providers through telephonic communication to obtain necessary information and facilitate care in multiple settings.
Demonstrated experience applying analytic and critical thinking skills with ability to make independent decisions.
Ability to influence and negotiate in order to effectively manage patient care and health care costs.
Experience with computer software applications – e.g. Microsoft Suite, electronic charting, documentation systems, etc.
Knowledge of the diagnosis and procedure coding systems – e.g. ICD-9, HCPC, CPT.
Strong written and verbal communication skills with the ability to express complex concepts clearly and concisely.
Ability to work in a fast-paced environment where production and/or quality goals are measured. Demonstrated commitment to timeliness, follow up, effective prioritization, accuracy, and attention to detail.
Bachelor's degree in Nursing.
Active and unrestricted RN license in Iowa or South Dakota.
Certified Professional Coder (CPC) or UM Certification.
UM experience in a clinical or health insurance setting with a diverse medical background. Demonstrated experience interpreting health care benefits.
Previous experience working independently and managing an assigned caseload in a metrics-based environment.
Knowledge of regulatory standards and regulations – e.g., URAC, NCQA, HIPAA, PHI, confidentiality.
a. Provide members and health care providers with appropriate and timely prior approval, preservice and continued stay reviews determinations and Wellmark Health Plan of Iowa (WHPI) out-of-network utilization management service and support prior to providing hospital and/or clinical services by obtaining medical information necessary to make a clinical determination based on appropriate medical policy or criteria. Interact with Wellmark Medical Director, physician consultants and/ or vendors as appropriate.b. Provide utilization management service, prior approval preservice review determinations and or continued stay reviews and support to members while located in an acute health care facility, skilled or other level of care facility, or home health care admissions. Process utilization management requests by utilizing clinical knowledge and expertise in interpreting medical policy, medical criteria InterQual, and benefit information for internal/external customers within the timeframes described in the requirements. Interact with Wellmark Medical Director, as appropriate for levels of care that do not meet medical criteria.c. Work with health care provider staff in a courteous and professional manner in gathering medical information to ensure accurate diagnosis codes for documentation and reporting purposes. Influence, collaborate and negotiate with providers in an open, direct and supportive manner to resolve conflicts, utilization review issues and alternative treatment setting options.d. Responsible for the utilization review process, monitoring patients progress, screening and assessing for discharge and transition of care planning needs. Identify key issues and barriers to discharge ensure development and facilitation of discharge plan.e. Work in collaboration with other health care management teams and stakeholders, both internal and external to Wellmark, to provide optimal service and meet the needs of the member, coordinate care and make appropriate referrals to other Health and Care Management programs. Meet both quality assurance and production metrics as established for the utilization management unit.f. Document events accurately, consistently and timely within CCMS by following the standard work guidelines and policies to support internal and external processes, including documentation of potential avoidable days/ admission when medical necessity criteria are not met. Communicate approval and denial notifications and decisions to members and/or providers using both verbal and written communication. Log denials as appropriate.g. Comply with regulatory standards, accreditation standards and internal guidelines remains current and consistent with the standards pertinent to Utilization Management Services.h. Other duties as assigned.