Cognizant Technology Solutions Technical Support Representative in DES MOINES, Iowa

SUMMARY: Cognizant in Des Moines is seeking several full-time candidates for our Technical Support Center to support a major independent broker advisory firm by providing SalesForce.com admin support. The Technical Support Representative is responsible for providing first level resolutions for all ticket creations and assist with troubleshooting and programming questions. JOB RESPONSIBILITES: Ensure on meeting daily Key Performance Indicators Receiving end user calls Provide first level resolutions Provide excellent verbal and written customer service for commission based agents being mindful of the financial services producer environment Ticket creation/Categorization / Prioritization Ticket escalation to respective Support Group Incident resolution and recovery Ticket Closure REQUIRED SKILLS: Excellent written and verbal communication skills in English Excellent troubleshooting skills, search skills, ability to approach problems logically Technology support and/or programming experience highly preferred Basic understanding of financial services sales and agent/callers perspective as they working in an commission based producer environment Customer service aptitude Customer service orientation and ability to work in a team Exceptional interpersonal and communication skills and ability to build rapport Strong keyboard and typing skills Salesforce Knowledge/Certification preferred Bilingual Requirements: Spanish and/or Portuguese PREFERRED SKILLS: Bachelors or Associates Degree SFDC Certifications VEVRAA Federal Contractor Request Priority Protected Veteran Referrals Equal Opportunity Employeriminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity