Flexential Technical Account Manager in Des Moines, Iowa
The Technical Account Manager “TAM” acts as a single technical point of contact into Flexential on behalf of named, strategic accounts for on-going support, inclusive of the service delivery, technical issues, and day-to-day management for all contracted Flexential delivered solutions.
The TAM works across all business units to drive the timely and successful implementation of any new service and is proactively involved in the pre-sales, sales, implementation and ongoing support of implemented solutions. The TAM oversees all solution delivery and is ultimately responsible for ongoing customer communications involving technical solutions, SLA reporting, project leadership, management, quality, andsolution delivery, often including multi-vendor management
Key Responsibilities And Essential Job Functions
Act as the trusted technology advisor to a base of accounts
Acts as single point of contact for all complex support requirements as they pertain to the assigned customers’ environment
Partner with Flexential Sales to cultivate and capitalize on new opportunities
Assist sales and sales engineering in the development of cost effective, operationally supportable solutions that meet complex customer requirements
Contribute to Flexential process improvement initiatives tailored to improve customer satisfaction
Performance improvements analysis, risk assessment on customer environment and provide recommendations
Ensure effective ownership, communication, coordination, and facilitation of support service activities between Flexential departments and strategic accounts
Lead customer requested meetings, quarterly business reviews, and other service and strategic discussions
Represent customer requirements in Flexential product roadmap discussions and governance meetings.
Document and map customer roadmaps to Flexential pipeline.
Identify and lead unique continuous improvement activities in support of customer
Ensures projects are on time, within budget and to satisfaction of client.
Ensure complete understanding of project scope by technical teams and client.
Coordinates with the technical teams, vendor(s), and client delivery team to ensure the timely delivery of project milestones
B.S. in technical or business-related field
7+ years of experience in technology / operations / design, preferably in the service provider industry
Experience in customer facing technology role
Experience in Project Management and Planning / Road mapping
Excellent communication, presentation & customer service skills
Broad based experience in a technology domain (e.g. - virtualization, systems administration, etc.)
Change, Incident and Problem Management expertise
Good financial acumen
Solutions minded on technology strategies, and IT service provider delivery
Strong technical background for developing and selling IT solutions
Operational process improvement awareness
Ability to guide technical staff in a distributed environment
Ability to adapt to an evolving technology landscape
Working knowledge of Microsoft Excel, Word and contract management software
Flexible schedule and ability to travel
Flexential offers flexible and essential services that help organizations optimize their journey of IT transformation while simultaneously balancing cost, scalability, compliance and security. The company, co-headquartered in Charlotte and Denver, is committed to building trusted relationships and delivering tailored solutions that suit the individual needs of its customers. Flexential is deeply invested in the success of its customers, who trust it to deliver core data center solutions of colocation and connectivity, as well as, cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 markets and comprises 40 highly redundant and connectivity-rich data centers. For more information on Flexential, please visit www.flexential.com. Flexential is a registered trademark of the Flexential Corp.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
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