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Zoom Sr Business Systems Analyst, Channel Sales in Des Moines, Iowa

Zoom’s Enterprise Systems team is looking for a Sr. Business Systems Analyst (BSA) who will support our fast growing Partner and Channel business streams. This position will partner with Zoom’s Channel Sales and Operations teams to elicit business requirements and collaborate with multiple technology teams to drive solutions to scale our Partner processes and programs. This position requires a highly driven self-starter with a ‘can do’ attitude who will take ownership of projects to deliver measurable value to key business stakeholders.


  • Collaborate with Channel Sales, Channel Operations, Finance, FP&A and other business teams to elicit business requirements for system changes

  • Partner with multiple technology teams (Salesforce, Zuora, Data Science and Engineering, in-house systems) to define functional requirements, process flow diagrams and actionable tasks to deliver a scalable solution to the business goals

  • Collaborate with architects, developers, testers and other project team members to translate requirements, design and develop solutions

  • Coordinate the development, testing and post go-live activities to ensure a successful implementation

  • Establish detailed project plans and communicate status, risks and issues to both technology and business leadership

  • Manage project deliverables and maintain accountability for timely delivery

  • Identify resource requirements based on business and solution requirements, working with resource managers to obtain project commitment

  • Lead system and user acceptance testing, negotiating with business stakeholders, triaging defects and obtaining stakeholder sign-off


  • Bachelor's degree in Computer Science, Management of Information Systems, or equivalent

  • 8+ years of experience analyzing business requirements, developing and documenting process flows and solution designs

  • 5+ years self-managing projects in fast pace and dynamic environment, including developing project /sprint plans and reporting project status to executives

  • 2+ years of experience with is highly preferred

  • Experience with technology solutions to the quoting, pricing, ordering, invoicing and compensating of SaaS Channel Partners as it pertains to Distributor, Reseller, Agency programs (Master Agent, Direct Referral, etc.) and Partner Relationship Management (PRM) is highly desired

  • Experience collaborating with business stakeholders, solution architects, developers and testers to drive end-to-end solutions

  • Certifications in Project Management (PMP), Agile/Scrum methodologies (SAFe), Business Analysis (CBAP) are a plus

  • Experience with supporting technologies such as JIRA, Confluence, Lucidchart, SQL

  • Knowledge of CPQ, Sales and Partner Compensation/Commission, Billing and Revenue recognition preferred

  • Knowledge of Zuora, Netsuite, Oracle or other enterprise business systems recommended

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.

From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.

Our core value is Care. To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Our CEO, Eric S. Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020.