Batteries Plus Bulbs Sales Associate - Customer Service Representative - Device Repair Technician in Des Moines, Iowa
Sales Associate - Customer Service Representative - Device Repair Technician
Des Moines, IA, USA
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We are looking for a Sales Associate
The Sales Associate enjoys flexible work schedules, competitive wage, and more in a customer service oriented organization.
Come join our fast-paced, exciting work environment with real opportunity for growth! Sell batteries, light bulbs and accessory items to retail and commercial customers. Provide customers with solutions, perform battery tests and installations, and contribute to the overall success of the store. Must be able to lift 50 + lbs. and possess a valid driver's license (required). We provide flexible hours to accommodate a multitude of schedules.We are currently growing our sales team and looking for individuals who wish to develop a strong career path and assist customers in a courteous, professional and helpful manner. This is a great opportunity to grow within our leading edge business!! Customer Service / Sales Associate
Greet customers, determine needs and answer questions
Suggest sell add-on items, participate in retail store and commercial sales activities to achieve sales goals
Ask questions to identify potential commercial customers
Operate computer/cash register to complete sales transactions
Answer phones, ensuring messages are relayed
Function as a team player
Demonstrate a customer first mentality
Sales Associate Merchandising / Inventory
Rotate and stock inventory
Install batteries, perform tests and tech work
Load, unload, and deliver or arrange delivery of products
Organize daily recovery of displays to achieve full store appearance
Maintain retail shelf label pricing
Build displays; setting up & taking down shelves and fixtures
Prepare store for daily opening and closing
Sales Associate Qualifications:
H.S. diploma/equivalent and 6 months prior work experience preferred or equivalent combination of education and experience. Prior retail experience desired but not required
Ability to gain quick and solid understanding of company's electronic retail and cross reference system
Good listening and verbal communication skills with a customer focus
Must possess and use organizational and analytical problem solving skills
Ability to handle multiple projects/tasks to effectively prioritize, follow up, and meet deadlines with multiple tasks and projects
Ability to calculate simple math, percents, ratios and algebraic expressions and read gauges
Demonstrated technical aptitude and or technical experience desired
Valid driver's license and clean driving record preferred. Required for driving positions
Do you have a technical aptitude that you would like to bring into a professional setting? Do you have the communication skills to teach others?
If you do, Batteries Plus Bulbs has a NEW & UNIQUE device repair technician opportunity for you! Batteries Plus Bulbs is looking for a person that is able to repair cell phones, tablets, light fixtures, and other devices as needed. As well as, support the start-up of the device repair function within Batteries+Bulbs.
Device Repair Technician Duties:
Repair cell phones, tablets, light fixtures and other devices as needed
Receive, pack and ship these devices
Develop written procedures and technical videos for common device repair activities
Maintain proper inventory
Participate in formal training of store associates to include tearing down devices, taking photos, assisting with video training production.
Provide live camera-based remote support (i.e., Skype) for in-store device repairs
Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
Device Repair Technician Qualifications:
Minimum H.S. diploma/equivalent plus 3-6+ months of previous device repair experience.
In lieu of device repair experience, minimum associates degree in electronics, or other technical degree
Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidance
Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
Excellent communication and customer service skills, both oral and written. Strong customer service focus. Ability to inform, teach, and train
Working conditions are typical for a warehouse environment, with some tasks (i.e., live store support) being done in a traditional office setting
This position requires the employee to regularly use hands to handle or touch electronic products The position also requires the employee to regularly use a computer and other office equipment
This position requires lifting 10-20# on a regular and frequent basis, 50# on an occasional basis, and more than 50# on an infrequent basis.
Batteries Plus Bulbs is an Equal Opportunity Employer and Drug Free Workplace.
Batteries Plus Bulbs is the nation's first, largest and fastest growing battery and light bulb franchise of its kind, offering a comprehensive selection of batteries, light bulbs, related products and services that meet the growing demands of retail consumers and businesses alike. With almost 560 locations in 46 states and Puerto Rico, and access to over 45,000 unique battery and light bulb products, Batteries Plus Bulbs has become the single source supplier for all battery and light bulb power needs. In 2010 Batteries Plus was named on the Inc 5000 list of America's fastest-growing private companies. Step up your career and join with a proven leader.
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