Bankers Trust PT Consumer Services Representative (Teller) BT Windsor Heights in Des Moines, Iowa

PT Consumer Services Representative (Teller) BT Windsor Heights

Location

Des Moines, IA

of openings

1

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Job Brief

Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.

Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.

ESSENTIAL RESPONSIBILITIES: ​

  • Order, receive, verify and distribute cash

  • Balance cash drawer often throughout the day and keep within established cash limit

  • Scan and process daily transactions using Branch Capture

  • Process customer transactions and requests including, but not limited to: accepting deposits and loan payments, cashing checks, issuing cashier’s checks, redeeming savings bonds, allowing safe deposit access, responding to basic inquiries

  • Assist in problem solving for customers and direct to proper person or department

  • Identify relevant referral opportunities and cross-sell bank products and services

  • Adhere to Teller Force Balancing policy

  • Open/close branch and vaults according to security procedures

  • Assist team members in allocating and coordinating workflow, training new employees and answering co-workers questions

  • Follow the Customer Service Excellence Agreement and Sales Ethics Roadmap

  • Comply with all department, company and regulatory policies and procedures

  • Contribute to the fulfillment of department and company goals and objective

EDUCATION/EXPERIECE:

  • High school diploma or equivalent

REQUIRED SKILLS:

  • Strong communication skills

  • Strong customer relation skills

  • Ability to problem solve

  • Organizational skills

  • Relevant computer skills

  • Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud

  • Ability to work in a team environment

  • Honesty and integrity

  • Ability to work in a fast paced environment

  • Ability to work well under pressure

  • High degree of accuracy

  • Some clerical, administrative, cash handling, sales or customer service experience -- Preferred

  • 10-key – Preferred

  • Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bailey Act, Regulation E and teller roles and responsibilities relating to each act -- Preferred

  • In-depth knowledge of all bank deposit products and policies – Preferred

  • Basic knowledge of bank loan, trust, and investment center products -- Preferred

WORK SCHEDULE: Part Time: Avg. Hrs. /Wk.: 35

Hours vary between 7:00 a.m. to 6:15 p.m. Monday – Friday and Saturdays from 7:00 a.m. to 12:30 p.m.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”