Job Information
Animal Rescue League of Iowa Pet Help Center - Customer Experience Technician in Des Moines, Iowa
The Animal Rescue League of Iowa (ARL) strives to protect the welfare of animals, preserve the human-animal bond, and prevent the overpopulation of companion animals.
As Iowa’s largest nonprofit animal shelter, we know that achieving this goal requires a diverse, inclusive, and collaborative work environment. If you are passionate about our mission, looking for purpose within an organization, and want to find meaning in your work, we would love for you to bring your talents to our team and make a difference for the animals.
We are currently seeking a full-time Customer Experience Technician t o join our Pet Help Center team. In this role, you will be the face and/or voice for our furry friends and community by providing the best customer experience. You will play a key role in providing compassionate, empathetic, and friendly interactions with customers, patrons, staff, and volunteers while maintaining a safe and healthy environment. you will be joining a team that works together to create change and provides a meaningful impact every day for the animals and our community.
Here's what we ask of you to take our Customer Experience team to the next level.
High School Diploma or GED (required)
2 years' customer service experience (preferred)
Valid Driver's License with a satisfactory driving record
Excellent customer service skills, including problem-solving skills
Animal Handling experience (may do basic evaluations and vaccines)
Ability to function in a fast-paced environment
Strong communication skills and openness to change
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Benefits:
Paid time off
seven paid holidays
Health, Dental, & Vision
Disability Insurance - Short and long-term disability
Life & AD&D Insurance
Accident & Critical Illness
HSA/FSA
Retirement: 401(k) & ROTH plan
Along with traditional benefits, the ARL employees also receive a variety of other benefits within our organization and outside our organization; these benefits include:
Employee Assistance Program (EAP)
Discounted Pet Food
Discounted Pet Insurance
20% off Animal House (https://animal-rescue-league-of-iowa.shoplightspeed.com/) purchases - Your pet's favorite place to shop!
25% off 4-week training classes for your pets
Employee Veterinary Assistance Program
Free yearly vaccinations
Microchips at cost
Heartworm screening -$5 per pet
Annual Heartworm preventative at a cost
Other services upon request/availability