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MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding states.


Essential Functions and Responsibilities

  • Maintains expert working knowledge of rules and regulations for assigned work.

  • Adheres to corporate policies and procedures.

  • Serves as a front-line resource for staff questions.

  • Trains staff and assists with managing team workflow.

  • Acknowledges patient rights with regard to confidentiality by maintaining patient confidentiality and following HIPAA guidelines and regulations at all times.

  • Acts as a patient advocate by responding to and addressing all patient questions

  • Ability to utilize high level thinking and problem solving to bring complex accounts to resolution.

  • Maintain an expert working knowledge of rules and regulations for team workflow.

  • Provide new and recurring training to staff.

  • Work includes cross coverage in other areas of department as needed.

  • Participates in performance improvement projects and activities as needed.

  • Work includes all other miscellaneous office duties/projects as assigned.

  • Work hours may vary throughout the month/year as required based on scope of the position.


High school diploma or GED required.

  • Three years’ experience in a physician billing office or central billing office is required

  • Working knowledge of CPT, ICD.10, HCFA 1500, and explanation of benefits required.

  • Successful completion of a medical terminology class preferred.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances .

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health participates in E-verify.

Requisition ID 2020-139326

Employment Type Full Time

Department Adult Clinic

Hours Per Pay Period 80

Facility MercyOne Des Moines Medical Center

Shift Day

Standard Hours varies

Work Schedule Varies