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RESTAURANT TECHNOLOGIES, INC. Operations Manager - Des Moines in DES MOINES, Iowa

The Operations Manager, in partnership with General Manager, is responsible for achieving depot results through leading high performance team within assigned depot.Primary Job Accountabilities:People Leadership: Responsible for leading and developing team to drive high performance and Restaurant Technologies values. Responsible for developing, managing and coaching depot employees in person and virtually. Accountable for workforce planning, training and on as well as workforce engagement, performance management, recognition, development and coaching. Leads the implementation of systems and processes to maintain a highly engaged workforce. Accountable for actively addressing engagement and individual performance issues.Customer Service and Reliability: Responsible for executing high levels of customer service in an efficient manner. Collaborates with Regional Planner, Ops Support Admin and other functional partners to ensure ability to meet customer demand. Ensures that customers are satisfied and any inquiries, incidents and issues are resolved in timely manner.Operational Performance: Responsible for achieving depot operations performance through continuous improvement practices and leading Operational Excellence. Specific responsibilities include: managing depot expenses, service and distribution performance through efficient operations. Responsible for leading the overall safety, DOT and quality control management practices within a depot.Education, Requirements and Competencies:5+ years' experience in operations2+ years of management experienceProven track record in managing customer service challenges which result in mutual winsComfortable working in fast paced, growth environmentAbility to motivate others and build highly engaged and effective teamsExperienced in leading teams for high performance, including managing performance, coaching, handling conflict and developing employeesSelf- aware- knows strengths and weaknesses and actively pursues ways to improvePossesses Managerial courage to say what needs to be said, address poor performance and lead courageouslyStrong interpersonal communication skills and the ability to influence across the organizationStrong business acumen and proven track record in achieving financial and operational results% of Time Traveling: 20%EQUAL OPPORTUNITY EMPLOYERRestaurant Technologies is committed to providing a work environment that is free from discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons, and to prohibit discrimination in employment.As a critical part of our culture of respect, we strictly prohibit any discrimination or harassment based on gender, age, race, color, religion, sexual orientation, gender identity, mental or physical disability, ancestry, pregnancy, national origin, and any other status protected by law.We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.If you need reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. You may also contact us at 1-888-796-4997 if you wish to speak with a resource regarding a reasonable accommodation request.NEXT STEPSThank you for your interest in a position with Restaurant Technologies. The next step is to submit your application. This process will take an average of 20 minutes to complete. We look forward to connecting with you! Not ready to apply just yet

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