Aerotek Loan Servicing Specialist in Des Moines, Iowa
Gathering customer and mortgage account information about POC fees, mortgage insurance, recording fees, etc.
Researching state, county and city taxes and fees by visiting websites.
Reaching out to government clerks offices and settlement auditors to obtain tax information via email and phone.
Documenting work on internal programs and systems.
Responsible for responding to written and phone inquiries from customers, title companies, and internal personnel regarding loans. Answering questions pertaining to all areas of loan servicing including payment research, taxes, insurance, loan modifications and assumptions, prepayments, payoffs, adjustable rate loans, credit reporting, and lien perfection.
Researching and analyzing problems and recommending solutions Conducting periodic audits of files; may also coordinate property inspections, lien priority and loan disbursements in accordance with loan documentation.
May perform procedures related to advances and pay downs, funds wiring and disbursement process.
Within the commercial business is responsible for payment processing, check disbursements, tax payments, imaging and document management.
Additional Skills & Qualifications:
6+ months experience in customer service, loan administration, collections, or sales environment
Associates or Bachelors Degree in Business or related field.
Best candidates will have an Associates or Bachelors Degree in a business related field.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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