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UnityPoint Health Laboratory Support Technician Lead-Lab Client Services in Des Moines, Iowa

The Laboratory Support Technician (LST) Team Leader coordinates the pre-analytical and post analytical phases of laboratory specimens for testing which includes collection, registration, ordering, processing, delivery, and reporting of laboratory specimens. In addition the LST Team Leader evaluates specimen acceptability and responds to requests for information from customers. This position serves in the Laboratory's main communication and customer relations center. This position contributes directly to patient care by coordinating the team for accurately and timely processing specimens and dispersing information both in and outside the Laboratory.

  • Registers, orders and accessions specimens utilizing the laboratory and hospital information systems by entering and/or verifying patient information. Matches requested tests to Laboratory-offered tests. Follows all UnityPoint Health policies regarding coding and Medicare compliance. Prioritizes specimens and relays special requests, and all additional information.

  • Collects and Processes specimens by collecting, labeling, centrifuging, organizing by Laboratory section(s), aliquoting, and storing. Prepares specimens for transport according to Department of Transportation (DOT) and International Air Transport Association (IATA) regulations

  • Assesses specimen acceptability for specimen type, volume, time past collection, duplication, and appropriate collection guidelines; and appropriately cancels accessions due to incorrect ordering, unacceptable specimens, uncollected work, or by request of other healthcare employees.

  • Provides information through verbal and written communication in person, over the telephone, or via email, concerning specimen collection, patient results, interface ordering, normal values, Laboratory operation, and phlebotomy; and monitors interface orders to ensure specimen collection.


Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.


High school graduate or equivalent.

Training as a unit clerk, medical assistant, medical secretary, or phlebotomist is preferred. Coursework in biology and/or chemistry is considered.


Two (2) years of laboratory experience and/or team leadership.




Must be able to read, write, and speak fluent English.


Use of usual and customary equipment used to perform essential functions of the position.

Requisition ID: 2019-61513

Street: 1212 Pleasant st

Name: 3020 UnityPoint Health Des Moines

Posting Minimum: USD $12.94/Hr.

Name: Reference Lab Admin- Meth

FLSA Status: Non-Exempt

Scheduled Hours/Shift: day shift staggered. 7-330, 8-430, 9-530. No weekends

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