Fiserv IT Business Consultant in Des Moines, Iowa
What does a great IT Business Consultant do?
The Card Services Partner Development and Integration Service Management Team is looking for a motivated, fast learning, self-sufficient individual to join the team as an IT Business Consultant.
An IT Business Consultant is responsible for supporting the integration and operational needs of our Fiserv and non-Fiserv Business Partners (EFT processors, core processors, digital banking, loan origination, collections etc.) for both Debit and Credit processing solutions. This includes, but is not limited to, playing a key role in Fiserv’s mission to drive revenue and consistently and effectively fulfill service commitments to Card Services clients by building strong relationships with the Business Partners, executing on agreed to integration, and acting as a point of escalation and tracking issues to resolution. By collaborating with our Business Partners and other departments within Card Services, the IT Business Consultant is a key contributor to working towards a seamless client delivery experience.
As an IT Business Consultant, you can look forward to:
Maintain the primary Card Services relationship with our Business partners
Work in partnership with Card Services and the business partners to initiate and execute upon interlocked integration and operational plans
Own escalations when projects are in jeopardy and drive to resolution
Ensure proper communication with the business partners occur and that proper attention is being given to resolve issues as quickly as possible
Identify and analyze potential efficiency gaps, roadblocks, opportunities for sharing and developing best practices and process improvement activities
Promote and maintain positive client relations; be the advocate for our business partners
Participate in key initiatives
Manage and maintain integration data for accuracy
Create process and procedures documentation
Lead and participate in appropriate conference calls
You are someone who:
Has strong decision making skills
Works well with a team
Is results oriented
Has excellent organizational skills
Has advanced analytical skills
Has excellent verbal and written communication skills
Basic Qualifications for Consideration:
EFT (Debit/Credit) and banking knowledge
Customer service oriented
Ability to work under pressure
MS applications (Word/Excel/etc)
Preferred Qualifications for Consideration:
Bachelor’s degree in business strongly preferred
3+ years of Credit and Debit EFT experience preferred
Banking or Credit Union back office support
Demonstrated experience supporting customers in a fast-paced environment
Travel Required: 10%
Who We Are:
With more than 2,300 associates, Card Services provides debit and credit processing, ATM monitoring, driving and ATM Managed Services, digital, fraud and risk, loyalty and analytics solutions and owns and operates the Accel®, Star® and MoneyPass® surcharge-free Networks. We deliver financial institution and consumer-friendly payments experiences to clients through a broad array of integrated solutions.
Card Services by the Numbers:
11 billion debit, credit, and ATM transactions processed
67,00+ surcharge and card-free ATMs managed
Drive 29,000+ ATMs
1 billion+ accounts managed
Payment network access at 1 million+ merchant locations
225 million+ payment network cards participating
Handled $1 million+ in commerce in our busiest minute
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Role is performed remotely within the United States; not eligible in Colorado.
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