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UnityPoint Health Director Patient Access Operations in Des Moines, Iowa

This position may sit out of any UnityPoint Health Region.

Travel required, after COVID restrictions are lifted.

The Director of Patient Access Operations is responsible for guiding operational processes within Patient Access hospital owned departments at the regional level. This includes but is not limited to the functions of patient registration, cashiering, central scheduling and switchboard where applicable. This position is responsible for ensuring that key performance indicators for registration functions (both centralized and decentralized) are consistently developed, measured and achieved.


  • Oversight of onsite regional operations of Patient Access functions (e.g. benefit verification and eligibility, admission and registration, service pre-payment, central scheduling etc.) to ensure daily operations are maintained according to system defined standards.

  • Provides leadership in achieving organizational and departmental goals through planning, organizing, implementing and monitoring process in areas of responsibility.

  • Ensures assigned Patient Access functions are performed in compliance of federal and state guidelines.

  • Responsible for monitoring and recommend adjustments to department staffing practices to ensure compliance with benchmarking requirements and budgetary guidelines.

  • Conducts annual performance appraisals for assigned team members.

  • Evaluates and recommends improvements to system policies and applicable job descriptions where needed.

  • Investigates budget variance and initiates corrective actions when necessary.

  • Leads team by motivating, mentoring, coaching and providing guidance to deliver high quality, cost effective services. Facilitates the ongoing learning, well-being, professional satisfaction and development of staff through training, work assignments, increased responsibility, and mentoring. 

  • Provides guidance to regional Access leaders to ensure effective, efficient operations, optimizing performance and continually improving quality in a vastly changing health care environment. 

  • Presents data, strategies, and progress towards goals in various governance management forums. 

  • Maintain regular and consistent communication with Executive Director, Patient Access, regional Access and Revenue Integrity leaders and Regional Financial Executive (VP of Finance or CFO) as applicable.

Process Improvement

  • Implement Patient Access process improvement initiatives regionally as needed to improve workflows for patient access and to achieve departmental, hospital and corporate goals.

  • Lead system wide efforts in policy development and standardization of workflows.

  • Share concerns with and/or escalate team issues to the Executive Director of Patient Access, as appropriate

  • Develop additional metrics and benchmarks to support quality assurance and other Patient Access functions.

  • Recommends appropriate orientation and ongoing education to promote optimum Patient Access associate performance.

  • Execute on identified operational changes in support of strategic initiatives for the Patient Access Division.


  • Bachelor’s Degree, in lieu of degree, additional 3 years of work experience is acceptable.

  • Master’s Degree in Business or Healthcare Administration preferred


  • Minimum 5 years management experience

  • 10+ years of healthcare experience in Business, Finance and/or Revenue Cycle in acute care hospital or related organization with increased leadership responsibilities.

  • 5 years experience with centralized scheduling, referral center, or call center leadership in addition to leadership experience with patient registration preferred.


  • Demonstrated progressive leadership experience

  • Knowledge of Medicare, Medicaid, managed care and commercial payor requirements related to patient access

  • Knowledge of compliance requirements for Patient Access

  • Strong verbal and written communication skills

  • Knowledge of accreditation requirements, state and federal regulatory and professional standards.

  • Knowledge of and experience with Microsoft Office products

  • Strong interpersonal skills

  • Ability to take initiative, exercise independent judgment with strong decision making, and problem-solving skills

  • Must be able to travel to affiliates, varies

  • Experience with Epic EHR application preferred.

Requisition ID: 2021-86104

Street: 6200 Thornton Ave

Name: 9010 Administration

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Exempt

Scheduled Hours/Shift: Days

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