Anthem, Inc. Dir Technology - Executive Support Services in Des Moines, Iowa
SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
Director Technology - Executive Support Services
This position is responsible for the overall management of the Executive Technology Support Services team, which provides technology support to the CEO, Board of Directors, and top 250+ executives within Anthem. This individual will be responsible for managing, leading & developing a team of Executive IT Support analysts to deliver excellent IT support to the Executive Team on a daily basis. The scope of support includes desktop and mobility support, technology upgrades, global webcasts and web chats, training, and ensuring readiness for key operating meetings. This individual must be highly motivated, organizationally perceptive and possess an executive presence. They must possess superior verbal and written communication skills coupled with superior customer service mentality.
Must be able to deal with highly confidential materials and meetings with appropriate discretion, and must be confident and comfortable providing technical direction and guidance to executive leadership.
Must be comfortable working under pressure in challenging situations while supporting top-level corporate executives.
Ensure that the team operates with urgency while maintaining a keen sense of exceptional customer service.
Effectively manage and measure client satisfaction and as required, introduce changes to the operating model to adapt to change
Work directly with other IT teams to understand technical objectives/roadmaps/rollouts and how they will affect the Executive Team.
Must be comfortable providing technical guidance, direction and training to top-level corporate executives on existing and new technologies.
Provide support for computers/laptops/tablets/mobile devices and IT productivity tools for the Executive Team.
Provide support for state-of-the-art collaboration and video conferencing technologies.
Set up and monitor important meetings that depend on AV equipment to be successful (e.g. Board of Director Meetings, Town halls, Financial and Budget meetings, Operating Committee Meetings, etc.)
Operates in a highly-matrixed and complex technical environment. Must be adept at understanding key technical interdependencies and challenges. Must be able to troubleshoot and quickly hone-in on root issues and appropriate resolutions.
Travel to and provide support for both on-site and off-site meetings and events.
Bachelor’s degree in computer related field or 5+ years of relevant technical experience.
5+ years’ experience managing a High Performing Executive Support Team
Ability to deal with executives and their admins professionally in both demeanor and appearance and must be comfortable providing technical leadership and direction to the same.
Proven Project Management and Operational experience
Strong customer centric skills essential for this role.
Ability to listen & comprehend, then quickly action issues.
Ability to work in a fast-paced, dynamic, high-pressure environment.
Strong technical skills in PC, Mobility, Video Conferencing technologies
Strong oral and written communication skills.
Proven analytical and problem resolution skills.
Produces results that are of high quality and cost driven.
Ability to influence and build consensus with other IT teams and leadership.
Strong interpersonal and leadership skills.
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