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Wellmark - Des Moines Customer Experience Research Internship in Des Moines, Iowa

Why choose an internship with Wellmark? We strive to offer meaningful work that assists in your professional development and provides value to the team. You will gain valuable experience within the health insurance industry and put the skills and knowledge you’ve acquired in school to practice this summer during our 2021 Summer Internship Program. You will have the opportunity to learn from subject matter experts and leaders within the industry, network with fellow internship program participants, and gain practical, hands-on work experience.

If you’re eager to learn, collaborate with others, demonstrate your potential, develop customer-focused solutions, and grow into an exciting career, we hope you’ll consider an internship with us!

Looking to intern on our Member Experience Team (MET) in our Technology division? At a time when technology is creating new business models, disrupting industries and creating valuable experiences for consumers, our role as technology team members must elevate an organization through innovative transformation, modernized technology and delivery of new business strategies, including an aim to continuously evolve and enhance the customer experience. MET is a team of dedicated and matrixed resources focused on improving our member engagement through the research, design and delivery of an enhanced member experience.

What projects might I support? Although subject to change, examples of projects you will be contributing to include:

  • Assist with the assessment of field activities, such as material preparation, interviewing members and data collection

  • Analyze quantitative and qualitative research data and contribute to the reporting and interpretation of findings

  • Develop surveys and research tools to support project activities

Ready to bring your strengths to Wellmark? Here’s what’s next! Review the qualifications below. If the position is a match with your passion and interests, submit your application today!

This internship will start in May of 2021 and be onsite in Des Moines, Iowa or potentially virtually pending Wellmark's return to office strategy. Our focus will be on ensuring the best possible experience given the circumstances at the time; however, you should plan to be located in the Des Moines area for the summer of 2021.

  • Current junior, senior or graduate student studying Business, Communication, Journalism, Marketing, Psychology, Anthropology, Sociology or related program

  • Experience with and/or knowledge of researching, data collection and analysis methodologies and techniques, such as survey design, analysis of program administrative data, and ability to conduct structured interviews and observe

  • Strong analytical, mathematical, statistical/data analysis, and quantitative skills, including the ability to understand, interpret, and forecast relevant data.

  • Ability to set and meet established timeframes while assuring data and information integrity

  • Experience prioritizing and managing time with little direction

  • Excellent verbal and written communication skills to effectively work with the members (customers) and the business areas

  • Proficiency with the Microsoft Office Suite

Posting Title: Customer Experience Research Internship

Requisition ID: 214385

REQUIRES NON-COMPETE?: No

External Company Name: Wellmark Blue Cross and Blue Shield

External Company URL: www.wellmark.com

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